Title: Service

Now HAM Pro Developer Location: Toronto, ON - Hybrid (4 Days WFO) Duration: 12 months Pay Range: C$53 INC (Service

Now HAM Pro, Hardware Asset Management, Flexera Migration, Asset Lifecycle, Stockroom, Inventory, Procurement, Disposal, Asset-CI Reconciliation, Hardware Normalization, ITAM) Job Title: Service

Now HAM Pro Developer (Hardware Asset Management Professional) Role Overview We are seeking an experienced Service

Now HAM Pro Developer to implement and enhance Hardware Asset Management processes on the Service

Now platform.

The role focuses on asset lifecycle management, automation, compliance, and integration with enterprise systems to ensure accurate tracking and optimization of hardware assets.

Key Responsibilities Implement and configure Service

Now HAM Pro modules (Asset Lifecycle, Procurement, Inventory, Stockrooms) Manage end-to-end hardware asset lifecycle (request procurement deployment retirement disposal) Configure asset models, stock rules, transfer orders, and inventory workflows Integrate HAM with CMDB, Discovery, SCCM/Intune, and procurement systems Develop custom scripts, workflows, and automation using Service

Now scripting (Business Rules, Script Includes, Flow Designer) Ensure data accuracy and reconciliation between CMDB and asset records Implement barcode/RFID-based inventory and asset tracking solutions Support audit and compliance requirements (especially for regulated industries) Create reports and dashboards for asset utilization,



lifecycle status, and cost optimization Collaborate with ITSM, procurement, finance, and infrastructure teams Troubleshoot platform and data issues, and optimize performance Required Skills & Experience 8+ years of experience in Service

Now development Strong hands-on experience with HAM Pro (Hardware Asset Management Professional) Solid understanding of IT asset lifecycle management Experience with CMDB, Discovery, and ITSM modules Proficiency in Java

Script, Glide scripting, Business Rules, UI Policies Experience with integration technologies (REST/SOAP APIs, MID Server) Knowledge of inventory and stockroom management processes Service

Now certifications preferred: CSA (Certified System Administrator) CIS-HAM (Certified Implementation Specialist HAM) Experience with SAM Pro (Software Asset Management) Knowledge of financial tracking (depreciation, asset costing) Exposure to BFSI or regulated environments Experience with ITIL processes Good to have RBC experience Soft Skills: Strong analytical and problem-solving skills Valuable stakeholder communication (IT, Finance, Procurement teams) Attention to detail in asset tracking and compliance Ability to mentor junior developers Success Metrics: Accuracy of hardware asset inventory Reduction in asset loss and audit findings Improved lifecycle tracking and automation CMDB and asset data alignment Cost savings through asset utilization and reuse.

📌 ServiceNow HAM Pro Developer (Toronto)
🏢 Artech
📍 Toronto