Global SaaS Company | $28M Series B Investment Personalized 1:1 Coaching & Enablement Toronto, 3+ In-office (320 Bay St Suite 300, M5H 4A6) OTE range is $85.000 - $95.000 This posting is for an active, immediate opening.

About Cloud

Talk Cloud

Talk is THE global AI-powered business calling platform , trusted by 30,000+ professionals at companies like Nokia , Revolut , Glovo , and Uber .

Were building the worlds most capable AI business calling software available in 160+ countries helping businesses have more and better calls every day.

Backed by $35.3M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ, we''re investing in making AI native to every conversation .

We''re a ~ 200-person team that values growth , innovation , teamwork , customer focus , and human connection .

We move fast, build for the future, and care deeply about creating products and a culture that people genuinely love.

The Challenge Ahead As an Onboarding Consultant, youll empower some of the hundreds of customers that join us every month to make the most of Cloud

Talk.

You''ll drive engagement, maximize adoption, and ensure long-term customer success, ultimately leading to seamless renewals and expansion opportunities.

We are looking for a high-energy Onboarding Consultant to guide our high-growth Micro-market customers across North America.

If you are a current SDR who has been thinking about making a strategic move into Account Management (AM) , this role is your perfect window.

Whats in it for you? Be part of building the #1 AI business calling software shape the future of business communication.

Fast-track your growth gain exposure to cross-functional teams with opportunities to move into Product, Marketing, and beyond.

Join a global team work with talented Cloud





Talkers across Europe, the US, and Asia, both in-person and remotely.

Have a front-row seat in our journey to $100M ARR play a key role in scaling a rapid-growing SaaS company.

What Youll Work On Own the beginning of the customer journey onboarding is the most important part of the customer''s success, ensuring they see maximum value from Cloud

Talk from the get-go.

Drive timely product adoption Be a trusted product expert guide clients through best practices and help customers leverage advanced features.

Drive revenue retention & expansion proactively identify opportunities for longer commitments, upsells and higher-tier plan advocacy.

What Makes You a Great Fit Customer-first mindset you thrive on making customers successful.

Technical aptitude you enjoy learning about software products inside out and can guide customers in leveraging their full potential.

Industry knowledge experience in B2B SaaS Proven experience youve worked in Customer Success or Onboarding or SDR/BDR role in a SaaS company.

Familiarity with customer tools experience using Zendesk, Custify, Planhat, or Hub

Spot is a plus.

Fluent in English, no other language is required Why This Role Lands Perfectly for SDRs A Natural Next Step into CX: This remains a highly business-oriented, consultative role.

You will use your commercial instinct to spot expansion signals and navigate strategic conversations,



just from the customer side of the table. A Clear Path to Account Manager: Onboarding Consultants at Cloud

Talk quickly build deep product expertise, manage critical account relationships, and hone their commercial drive.

This role is explicitly designed to lay the ground for a seamless transition into an Account Manager (AM) role.

Work at the AI Frontier: You won''t just be onboarding users; you will be guiding hundreds of new customers monthly to implement AI-powered communication workflows that drive actual revenue.

Why Youll Love Being a Cloud

Talker Growth: 1-1 Coaching sessions with our resident communications advisor AI Enablement: Everything you need to do your best work with AIfrom AI Champions and office hours to our AI L&D; Hub and dedicated Slack support Flexibility: Unlimited Paid Time Off Volunteering Days Mac

Book for work Well-being: Recharge Fridays once per quarter Fitness allowance Connectedness: Referral bonuses Virtual & physical team buildings Company merchandise What to Expect in Our Hiring Process 1 Intro Call Meet our Talent Acquisition Team 2 Interview with Tomas 3 Case Study Presentation Show us your skills 4 Culture Bar Raiser Call AI Disclosure: Please be advised that we utilize AI-supported tools to assist in screening and assessing applicants throughout our recruitment process; however, all stages are reviewed and final decisions are made exclusively by humans.

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalks legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you.

For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice .

📌 Onboarding Consultant (SDRs Welcomed) (Toronto)
🏢 Cloudtalk
📍 Toronto