If anyone is interested, please share your resume to Job Title: QE Engineer Tosca (Contact Center) Location: Toronto, ON (Hybrid) Employment Type: Full-Time / Contract Job Summary We are looking for an experienced QE Engineer Tosca with expertise in Tricentis Tosca and Contact Center testing.

The ideal candidate will have solid experience in model-based test automation, end-to-end customer journey validation, and automation across Contact Center applications including IVR, CTI, Agent Desktop, CRM, APIs, and backend systems.

Experience in Banking or Financial Services environments is highly preferred.

Required Experience 5+ years of experience in Quality Engineering and Test Automation.

Strong hands-on experience with Tricentis Tosca.

Experience testing Contact Center applications and customer interaction workflows.

Experience working in Agile/Scrum environments.

Required Technical Skills Tricentis Tosca Model-Based Test Automation (MBTA) Test Case Design & Execution Reusable Module Creation Contact Center Testing IVR Testing CTI (Computer Telephony Integration) CRM / Agent Desktop Testing API Testing Selenium Postman Karate Core Java UI Automation Backend Validation End-to-End Test Automation Responsibilities Design, develop,



and execute automated test cases using Tricentis Tosca.

Build reusable automation modules following model-based test automation principles.

Automate end-to-end customer journeys across Contact Center applications.

Validate IVR, CTI, CRM (Agent Desktop), and backend system integrations.

Perform UI and API automation testing using Selenium, Postman, and/or Karate.

Develop and maintain automation frameworks using Core Java.

Execute functional, regression, integration, and end-to-end testing.

Collaborate with developers, business analysts, and product owners to understand business requirements.

Identify, document, and track defects through resolution.

Support CI/CD pipelines and contribute to continuous quality improvement.

Preferred Qualifications Experience in Banking or Financial Services projects.

Knowledge of Contact Center platforms and customer service workflows.

Experience with API integrations and microservices testing.

Familiarity with test management and defect tracking tools such as JIRA and Azure Dev

Ops.

Strong analytical, debugging, and communication skills.

📌 QE Engineer – Tosca (Contact Center) || Toronto, ON (Hybrid) || Fulltime FTE
🏢 AceStack
📍 Toronto