General Accountabilities: Oversee the implementation, enhancement, and management of HRSD components, including HR Case Management (including HR Centers of Excellence), HR Knowledge, Lifecycle Events (e.g., onboarding, offboarding, transitions), HR integrations, Virtual Agent, Performance and Analytics, Predictive Intelligence, Integration with other HR Systems, among others Gain a comprehensive understanding of Hydro One''s existing business processes through workshops and define target process designs aligned with Service

Now HRSD capabilities Collaborate with stakeholders across the organization to capture and document a thorough set of business requirements Document requirements or support the creation of development stories with associated acceptance criteria Configure and/or assist in configuring the Service

Now HRSD application(s) to achieve the desired outcomes Contribute to the development and implementation of the best technical practices and procedures.





Stay updated on the latest capabilities, functions, and features in Service

Now HRSD and share this knowledge with the team Identify and resolve technical issues related to integration solutions.

Perform debugging and troubleshooting of integration processes Stay informed about industry trends and share insights with the team Selection Criteria: Experience in product management and/or business analysis Robust knowledge of HRIS preferably Service

Now Able to facilitate process mapping workshops and conduct process gap analysis Verbal and written communication skills Attention to detail and project management skills Analytical and problem-solving skills Knowledge of HR policies, procedures and processes Must have Agile certification (PSM, CSM, PSPO, or CSPO)

📌 Business Analyst, HR Technology & ServiceNow (Toronto)
🏢 Hydro One Networks
📍 Toronto