Are you a people-first leader with a passion for coaching, collaboration, and customer excellence? Were looking for a Bilingual Customer Service Supervisor to join a vibrant, customer-focused organization in the travel and lifestyle sector.

In this fully remote role, youll oversee a dynamic team of frontline representatives, helping shape an exceptional customer journey while fostering a positive and supportive team culture.

What We Offer: Salary: $55,000 Schedule: Flexible daytime hours (EST), including some weekends, aligned with business needs Location: Work from anywhere in Canada 100% remote Advantages Why Youll Love This Role Make an Impact Be at the heart of shaping client experience and frontline excellence Lead & Inspire Guide a motivated team and be a key player in operational success Build Culture Join a company that values fun, integrity, collaboration, and innovation Develop Talent Coach, mentor, and empower team members through feedback and support Be Part of the Future Help drive continuous improvement and creative problem-solving Vacation: 2 weeks of paid vacation in the first year Benefits: Comprehensive health coverage (medical, dental, vision) at 100% employer-paid Benefits Activation: Coverage starts upon hire no waiting period Sick/Personal Days: 5 paid days per year Wellness Support: Access to an Employee Assistance Program (EAP) Responsibilities Key Responsibilities: Supervise, train, and support a high-performing customer service team Provide ongoing coaching, feedback,



and performance management Handle escalated customer inquiries and assist in troubleshooting complex issues Partner with Quality Assurance and Workforce Planning to meet KPIs and service levels Monitor and report on performance metrics, productivity, and customer satisfaction Support process improvements and identify training needs with a proactive approach Manage scheduling, time-off requests, and shift coverage to ensure operational efficiency Participate in special projects and team-building initiatives Qualifications What You Bring: 1+ years in a supervisory role in a contact center or customer-facing workplace 2+ years of hands-on customer service experience Bilingual in English and French (spoken and written) Strong communication and leadership skills with a passion for mentoring others Empathy, resilience, and the ability to resolve challenges calmly and effectively Tech-savvy with solid MS Office knowledge; experience with Five9, Verint, and Salesforce is a strong asset Highly organized, adaptable, and comfortable leading in a fast-paced, high-volume setting Summary If you''re ready to take your leadership skills to the next level and be part of a people-first company with purpose, wed love to connect.

Apply now to join a supportive team that values your voice, celebrates wins, and works together to deliver outstanding customer experiences.





How to Apply Apply directly at and take the next step in your learning & development career.

This is more than just a jobits an opportunity to grow, help others, and be part of an amazing team.

Bilingual Customer Service Supervisor Location: Remote Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada''s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

📌 Bilingual Customer Service Team Lead, remote (Toronto)
🏢 randstad canada
📍 Toronto