Team Leader, Auto Claims Mississauga, ONT, Canada 0 --> and 2 more Definity is the parent company to some of Canadas most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

Our ambition is to be one of Canadas leading and most innovative property and casualty insurers.

We cant do that without our people, so we embrace and encourage a culture thats collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Bring your true self and be a part of our journey.

Its better here.

The Opportunity This role focuses on team development, quality assurance through audits, and driving productivity while managing budgets and supporting hiring efforts.

Ideal for a leader who thrives on mentoring staff and improving operational excellence.

What to Expect? Lead assigned team of Auto Claims Representatives and provide technical direction to ensure efficient handling of claims.

Youll provide guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct, and adherence to processes and corporate policies and procedures.

Youll complete audits by reviewing and monitoring claims files and providing effective feedback.

Youll foster staff development by assisting with the selection of staff, conducting performance evaluations, provide ongoing and effective feedback, identify training opportunities, and keep staff informed of changes to policies and procedures.

Youll provide coaching and performance feedback to the Auto team by reviewing reports, discussing options, and developing action plans.

Youll manage expenses and an annual operating budget for the team.





Youll initiate interviews for vacancies within the unit and making recommendations for new hires What You Bring ? 3 - 5 years of claims experience, with a focus on the direct handling of a variety of Auto claims 1-2 years of supervisory experience Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.

University degree from any discipline.

College diploma within a relevant discipline from a minimum two-year program at a provincially recognized and funded community college and/or the CIP designation is required.

Youre professional, friendly, and courteous in all interactions with both customers and co-workers Youre at your best when things get busy.

Youve mastered the art of staying calm and thinking rapid on your feet.

Youre definitely not afraid of change! Youve got a strong customer-interaction focus and proven performance management experience coupled with well-developed communication, organizational, interpersonal, and analytical skills.

Youre a natural coach and mentor Fluently bilingual (English & French) is considered an asset.

Salary Range : $73,500 - $123,500 Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role,



but dont meet every requirement? We encourage you to apply! We know from experience that a candidate doesnt need 100% of the qualifications listed to bring incredible value to our team.

Were actively seeking diverse backgrounds and perspectives to help us make insurance better.

At Definity, inclusion, diversity, and equity arent just nice to have theyre essential to our success.

Whats in it for you? Hybrid work schedule for most roles Company share ownership program Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Pension and savings programs, with company-matched RRSP contributions Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Wellness and recognition programs Discounts on products and services Go ahead and expect a lot you deserve it.

Its better here but dont take our word for it.

Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility.

If you require accommodation at any time during the recruitment process, please let us know by .

As part of Definitys commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Mtis, and Inuit peoples who have long cared for these lands.

Background checks This role requires successful clearance of background checks (including criminal checks and leadership references).

📌 Team Leader, Auto Claims (Toronto)
🏢 Definity
📍 Toronto