Role Purpose The Customer Experience Manager/Assistant Manager is a member of the store leadership team and is responsible for ensuring exceptional customer experiences in our Marks Stores.

They lead and develop a strong team, drive efficient operations, and analyze customer feedback to make improvements.

The Customer Experience Manager/Assistant Manager leads with our organizational Core Values and strives to live out our Brand Purpose each day To Make Life in Canada Better by connecting customers with products and services to keep them Warmer, Drier, Safer, and More Comfortable.

What youll do Partner with SGM to hire and build a strong and diverse team.

Assist in scheduling and workload planning for efficient operations.

Take ownership of loyalty programs and coach and train team members on these programs.

Run the Manager on Duty program to enhance the customer experience on the sales floor.

Create a positive culture where associates are recognized for exceptional service.

Lead from the floor and actively build, manage, and develop team members.

Ensure consistent delivery of outstanding customer experiences aligned with the company''s mission and values.

Identify areas for improvement in customer experience and implement appropriate strategies.

Analyze customer feedback and implement improvements based on insights gathered.

Collaborate with other departments to ensure a seamless customer experience across all touchpoints.

Handle customer escalations and resolve issues or complaints promptly and effectively.

Connect customers with products and services to meet their needs What you bring Strong leadership abilities to guide and inspire team members.

Excellent communication skills to effectively communicate with team members, customers, and stakeholders.

Strong problem-solving ability to handle challenging situations.





Strong interpersonal skills to build positive relationships with team members and customers.

Customer-centric mindset with a deep understanding of customer needs and preferences.

Ability to develop and mentor team members to foster a high-performing and motivated team.

Results-oriented with a focus on achieving key metrics such as overall sales, training saturation, inventory accuracy, staff turnover, and net promoter score.

Technical proficiency to support teams and drive efficiency.

Adaptability to thrive in a quick-paced environment.

Decision-making agility to make effective decisions.

Collaborative mindset to work effectively with others.

Future-focused with a desire to continually develop and improve.

Were always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives Other perks to support your well-being Career growth opportunities and product discounts Our typical hiring range is between $42,000 and $52,500.

Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

Il se peut que nous utilisions des outils d''intelligence artificielle dans le cadre de notre processus de recrutement pour aider la rvision initiale des CV.

Toutes les dcisions d''embauche, y compris l''valuation, la slection et la disposition des candidats, sont prises par des recruteurs humains.



propos de nous Chez Mark''s, nous voulons que vous fassiez lexprience dune carrire extraordinaire en contribuant faire de notre marque la premire destination au Canada pour les vtements et chaussures de travail et tout-aller.

En tant que lun des principaux dtaillants de vtements au Canada, et membre important de la famille dentreprises Canadian Tire, Mark''s se distingue par son engagement envers le confort, la qualit et le style.

Mark''s est un chef de file dans le dveloppement darticles novateurs et de qualit grce son assortiment de vtements, de chaussures et daccessoires de travail, y compris des marques maison dynamiques et exclusives.

Joignez-vous nous, il y a une place pour vous ici! Notre engagement envers la diversit, linclusion et lappartenance Nous nous engageons favoriser un environnement o le sentiment dappartenance est florissant et o la diversit, linclusion et lquit font partie intgrante de tout ce que nous faisons.

Nous croyons en la cration dune culture organisationnelle o les gens sont traits en tout temps avec dignit dans le respect de la religion, de la nationalit, du sexe, de la race, de lge, de la capacit perue, de la langue parle, de lorientation sexuelle et de lidentit de chacun.

Nous sommes unis dans notre objectif dtre ici pour contribuer amliorer la vie au Canada.

Accommodements Nous tenons fermement notre valeur fondamentale dinclusion.

Nous accueillons et encourageons les candidats issus de groupes en qute dquit, comme les personnes racises, les Autochtones, les membres de la communaut2SLGBTQIA+, les femmes, les personnes handicapes et autres.

Si vous avez besoin daccommodements pour postuler ce poste ou lors de lentrevue, veuillez-nous le faire savoir lorsque vous nous contacterez, et nous travaillerons avec vous pour rpondre vos besoins.

📌 Customer Experience Manager (Thunder Bay)
🏢 Canadian Tire Corporation
📍 Thunder Bay