Our financial services client is seeking a Senior Service

Now Consultant to lead Service

Now Business Continuity Management (BCM) and SAM Pro feasibility assessments and roadmap development Join a high-visibility consulting engagement within a major Canadian banking setting.

The role focuses on Service

Now BCM, Crisis Management, and SAM Pro roadmap work, supporting process redesign and technical delivery from feasibility through transition to operations.

This position provides leadership in requirements translation, technical planning, and stakeholder collaboration across complex Service

Now initiatives. 1,5 year Contract, Toronto, Remote, Working Hours: EST, 37,5 hours a week Must Haves 5+ years as a technical lead for Service

Now implementations 3+ years delivering projects using Service

Now SAM Pro Hands-on configuration of Service

Now Software Asset Management Professional (SAM Pro) module Experience designing and configuring Service

Now solutions based on business and technical requirements University degree or college diploma in business administration, statistics,



or a related field Nice to Have Ability to use data and information to inform problem solving in system and infrastructure contexts Experience managing priorities and deadlines across multiple concurrent tasks Experience leading discussions with diverse business and technical stakeholders Responsibilities Perform Service

Now BCM and Crisis Management feasibility assessments and develop roadmap Conduct Service

Now SAM Pro feasibility assessments and define roadmap Participate in and facilitate business process redesign workshops Collaborate with internal business clients to clarify and document technical and functional requirements Establish project plans with key milestones and provide status updates through the development cycle Create and manage Service

Now epics and stories within technical project scope Support the project team in resolving technical issues and transitioning solutions to operations Provide technical guidance and maintain communication with key stakeholders throughout all phases

📌 Senior ServiceNow Consultant to lead ServiceNow Business Continuity Management (BCM) and SAM Pro feasibility assessments and roadmap development (Ottawa)
🏢 S.i. Systems
📍 Ottawa