Duration: 18 Months Contract Job Description: Perform Service

Now Business Continuity Management (BCM) and Crisis Management feasibility assessments and develop roadmap.

Participate in business process redesign workshops.

Collaborate and facilitate discussions with internal business clients to clarify requirements and convert them into technical and functional requirements.

Establish a technical project plan with key milestones and provide status updates.

Create Service

Now epics and stories.

Document key technical decisions, issues, and enhancements through the entire development lifecycle Assist the project team in resolving technical issues.

Report on development work progress.

Collaborate with the support team to ensure transition from development to operation.

Provide technical guidance and expertise to various stakeholders throughout the project lifecycle.

Communicate effectively and collaborate with project team members and key stakeholders across all phases of the project.

Perform Service

Now SAM Pro feasibility assessments and develop roadmap.

Facilitate and participate in business process redesign workshops.

Facilitate and contribute on the prioritization of functional and technical requirements.

Other related activities and deliverables as required.

Required Skills: University degree or college diploma in business administration, statistics, or a related field. A minimum of five (5) years of recent demonstrated experience as a technical lead for Service





Now implementations. A minimum of three (3) years of recent demonstrated experience with Service

Now SAM Pro related projects.

Demonstrated hands-on experience configuring and working with the Service

Now Software Asset Management Skilled (SAM Pro) module.

Demonstrated experience designing and configuring Service

Now solutions based on business and technical requirements.

Demonstrated experience supporting the Service

Now development lifecycle (design, build, test, deployment, and transitioning to operations) Desired Skills: Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure.

Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks.

Demonstrated experience working and leading discussions with a broad set of stakeholders.

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

📌 ServiceNow Technical Advisor- #26-16678 (Ottawa)
🏢 US Tech Solutions
📍 Ottawa