Poste: Gestion des comptes et du Service la clientle Contractuel Lieu de travail: Mississauga, ON Type demploi: Contractuel Raison de lembauche: Remplacement Environnement de travail: Hybride Type de rmunration: Taux horaire chelle salariale: 55 $ 62 $ de lheure Veuillez noter quil sagit dune chelle salariale gnrale et que loffre variera en fonction de lexprience, des qualifications, des comptences requises et du lieu de travail pour ce poste. propos de nous Express

Scripts

Canada est le chef de file en matire de gestion de rgimes de soins de sant.

Nous offrons des services plus de 12millions de participants et nous aidons les assureurs, les tiers administrateurs et le secteur public optimiser la valeur des rgimes de soins de sant en utilisant notre expertise professionnelle, nos systmes de pointe en gestion de linformation ainsi que notre technologie.

Express

Scripts

Canada est une filiale en proprit exclusive dExpress

Scripts, lun des plus importants gestionnaires de rgime dassurance mdicaments en Amrique du Nord qui fait partie du Cigna

Group (NYSE: CI), une socit mondiale de soins de sant.

Ensemble, nous offrons des solutions novatrices et efficientes qui amliorent laccs, labordabilit et les rsultats sur le plan de la sant pour les Canadiens.

Sommaire de lemploi: Au sein des quipes des ventes, de la gestion des comptes et du Service la clientle, le charg de comptes est responsable des activits quotidiennes relatives aux comptes et de la prestation des principaux services aux clients assigns.

En plus de grer les relations avec ces clients au quotidien, le charg de comptes veille leur satisfaction globale et leur fidlisation.

Le titulaire de ce poste doit tout dabord sassurer de la production des livrables destins aux clients.

Il doit galement effectuer un suivi des tendances en matire de service, offrir de manire proactive des conseils relatifs aux services et sassurer de la rsolution des problmes.

La principale mesure du rendement du charg de comptes est la satisfaction et la fidlisation des clients.

De plus, ce poste contribue la gestion des nouveaux comptes et produits afin dassurer la satisfaction, la rentabilit et le renouvellement des contrats.

Le charg de comptes est responsable du suivi des mesures de rendement oprationnel et du maintien de la documentation cet gard aux fins dvaluation du client.

Il utilise la technologie, les outils, les processus et les ressources sa disposition pour anticiper et dpasser les besoins et les attentes des clients.

La personne retenue devra collaborer avec lquipe de direction afin dlaborer les stratgies de ventes incitatives, dexpansion et de mise en uvre de plans pour les clients nouveaux et existants.

Responsabilits principales: Grer les relations quotidiennes avec les clients grce une connaissance approfondie du rgime du client ainsi que de loffre de produits dExpress Scripts Canada.

Interagir quotidiennement avec les clients, les consultants et les producteurs en matire de consultation prventive, danalyse et de rsolution de problmes associs aux principaux services dExpress Scripts Canada.

Veiller la gestion et lexcution rapides et prcises de toutes les demandes relatives au rgime du client, y compris les modifications des dispositions du rgime, les ventes incitatives de produits, les nouveaux groupes, les rsiliations et les problmes qui ont t transmis un niveau hirarchique suprieur.

Surveiller et dceler de manire proactive les tendances en matire de service en vue de la rsolution immdiate de tout problme li au service.

Prendre des mesures immdiates pour rsoudre les problmes oprationnels ou lis au service, en collaboration avec les intervenants pertinents.

Transmettre les problmes un niveau hirarchique suprieur, le cas chant, et diriger les efforts visant rtablir le service.

Veiller la mise en uvre des nouveaux groupes et des produits, y compris la planification et la tenue de runions internes afin dassurer une collaboration interfonctionnelle et de respecter les chances et les normes attendues en matire de qualit.

Tenir les runions dquipe centres sur le client pour valuer le rendement oprationnel par rapport aux attentes et aux besoins du client.

Prsenter les mesures de rendement oprationnel aux clients sur une base mensuelle et (ou) trimestrielle et les comparer celles du bloc daffaires de lentreprise afin de promouvoir la satisfaction et la fidlisation des clients et les occasions de vente incitative.

Travailler en collaboration avec le reste des quipes de gestion des comptes et du Service la clientle en ce qui a trait aux objectifs stratgiques relatifs la clientle et aux problmes de services qui ont t transmis un niveau hirarchique suprieur.

Participer aux projets spciaux qui lui sont confis.

Ce que nous recherchons: tre titulaire dun diplme dtudes postsecondaires ou possder une exprience de travail connexe.

Possder un minimum de cinq annes dexprience en gestion de services interentreprises.

Avoir de lexprience dans le secteur de lassurance soins de sant et (ou)



des avantages sociaux est considre comme un atout majeur.

Prsenter dexcellentes habilets interpersonnelles pour influencer et faciliter la gestion du changement.

Dmontrer des habilets en planification ainsi quen gestion du temps et des ressources.

Possder de solides comptences en gestion de projet et des capacits avres exceller dans la rflexion et la planification stratgiques.

Dmontrer des comptences suprieures en matire de communication interpersonnelle, de collaboration, dtablissement de relations et dinfluence.

Avoir dexcellentes habilets de communication et de prsentation, loral comme lcrit. tre bilingue (franais et anglais) reprsente un atout important.

Pourquoi se joindre notre quipe? Rmunration, avantages sociaux et rgime de retraite concurrentiels Perfectionnement et avancement professionnels Une culture qui clbre linnovation et la collaboration Conditions de travail souples et programmes de mieux-tre Exigences pralables lemploi: Toute offre demploi est conditionnelle la vrification des rfrences et des antcdents , conformment la politique de lentreprise.

Express

Scripts

Canada, pour certains postes, lobtention et le maintien dune cote de fiabilit du gouvernement fdral constituent une exigence demploi.

Les candidats postulant de tels postes doivent satisfaire tous les critres dadmissibilit pour la cote de fiabilit applicable et consentir au processus de vrification de scurit conformment la rglementation fdrale.

Le dfaut dobtention ou de maintien de la cote de scurit requise entranera le retrait de loffre ou le congdiement.

Nous utilisons des outils dintelligence artificielle dans le cadre du processus de recrutement, que ce soit pour mener des entretiens vido, prendre des notes et valuer les candidats.

Cependant, les valuations seront examines par les gestionnaires responsables de lembauche et notre quipe Acquisition des talents avant toute dcision.

Job Title: Account Manager Contract Location: Mississauga/Montreal Employment Type: Contract Reason for Vacancy: Replacement Work Arrangement: Hybrid Pay Type: Hourly Pay Range: $55 to $60 an hour.

Please note that this is a general posting range and offer range will be diverse based on relevant experience, qualifications, skills required and location for this role.

About Us: Express Scripts Canada (ESC) is a leading health benefits management company.

Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company.

Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary: The Account Manager in Sales and Account Management and Client Services is responsible for daily account activity and for the core service delivery to assigned clients.

Managing the day-to-day client relationship, the Account Manager is responsible for the overall satisfaction and retention of assigned book of business.

The primary focus for the position is executing client-specific operational deliverables, monitoring service trends, providing proactive service-related consultation, and owning issue resolution.

The primary measure of the Account Managers performance is by way of client satisfaction and client retention results.

In addition, this position assists in managing new accounts and products, to ensure satisfaction, profitability, and contract renewal.

The Account Manager is responsible for tracking operational performance guarantees and maintaining documentation for client review.

Utilizes technology, tools, processes and resources to anticipate and exceed clients needs and expectations.

The individual works with the Leadership team on developing strategies for up-sells, expansion and plan implementation for new and existing clients.

Key Responsibilities: Manages day to day client relationships through comprehensive knowledge of clients benefit plan and Express Scripts Canadas product offerings.

Daily interacts with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with Express Scripts core services.

Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product up-sells, new groups, terminations and escalated issues.





Proactively monitors and identifies service trends to allow for immediate resolution of any service issues; collaborates and takes immediate action to resolve operational/service-related issues; escalates issues when appropriate and drives recovery efforts.

Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure cross-functional collaboration in order to meet expected timelines and quality standards.

Leads client centric team meetings to review operational performance against clients expectations and needs.

Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with companys book of business to promote client satisfaction, client retention and up-sell opportunities.

Work in collaboration with the rest of the Account Management team and the Client Service team on client strategic objectives and escalated service issues.

Special projects as assigned What Were Looking For: Post-secondary education or equivalent in related work experience 5+ years experience in a business-to-business service relationship Experience in Health Care Insurance and or Benefits Industry is considered a strong asset Excellent interpersonal skills to influence and facilitate change management Proven planning, time and resource management skills Robust Project management skills and proven ability to excel at strategic thinking and planning Superior interpersonal communications, collaboration, relationship-building and influencing skills Excellent verbal and written communication and presentation skills; Bilingual (fluent in French and English) would represent a strong asset Why Join Us? Competitive compensation, benefits and pension plan Career development and advancement opportunities A culture that celebrates innovation and collaboration Flexible work options and wellness programs Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy .

Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment.

Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations.

Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision. INTERNAL APPLICATIONS DEADLINE : July 30, 2026 Express Scripts Canada is a Cigna company Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company.

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve.

Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative.

Our clients include Canada''s leading insurers, third party administrators and governments.

We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment.

We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually.

Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government.

The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal chance employer that promotes a diverse, inclusive and accessible workplace.

By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working setting that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: Do not email for an update on your application or to provide your resume as you will not receive a response.

📌 Responsable de comptes – Contrat de 18 mois – Express Scripts Canada, Account Manager - 18 Month Contract - Express Scripts Canada (Mississauga)
🏢 CA2 ESI Canada
📍 Mississauga