Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.

Register guests, issue room keys, and provide information on hotel services and room location.

Answer phones in a prompt and courteous manner.

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.

Responsible to maintain the security of cash, credit card transactions, and guest information.

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

Up-sell rooms where possible to maximize revenue.

Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.

Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.

Follow all local laws with regard to alcoholic beverage sales.

Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.

Issue, control and release guest safe-deposit boxes.

Comply with federal, provincial and local laws regarding health, safety, and alcohol services.

Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS : High School diploma or equivalent required.

One year of previous hotel experience, or retail customer service preferred.

Previous background from the extended stay industry preferred.

Ability to speak, read, and write fluent English; other languages beneficial.

Professional verbal and written communication skills.





Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.

Problem solving, reasoning, motivating, organizational and training abilities preferred.

Experience with Microsoft Office and Opera systems preferred.

Will be required to obtain a Serv

Safe certification.

May be required to obtain a TIPS certification.

Valid drivers license required.

Frequently standing up, bending, climbing, kneeling, and moving about the facility.

Carrying, lifting or pulling items weighing up to 50 pounds.

Frequently handling objects and equipment.

Standing for extended periods of time.

Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated Pay Range $23.98 to $26.65/hour pay rate outlined follows contract requirements.

This is a unionized role. WHO WE ARE We are an organization made up of people, thoughts and ideas all working towards fulfilling our simple mission: We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.

Doing the Right Thing and Going Beyond are our principles that guide everything we do.

Accessibility for Ontarians with Disabilities Act (AODA) The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you need accommodation, please let Human Resources know.

We are an equal opportunity employer.





All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial , or Federal laws, rules, or regulations.

Age Ancestry, colour, race Citizenship Ethnic origin Place of origin Creed Disability Family status Marital status (including single status) Gender identity, gender expression Receipt of public assistance (in housing only) Record of offences (in employment only) Sex (including pregnancy and breastfeeding) Sexual orientation.

Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including: Salaried FTE Benefits Food and Beverage Discount RRSP Match Drycleaning Competitive Medical and dental benefits Competitive Extended health care coverage Various employee perks and advantages Tuition reimbursement Employee Assistance Program Competitive Short- and Long-term disability program Paid vacation Paid sick days Employee discounted hotel rate- for all Brands within the company Unionized FTE Benefits Food and Beverage Discount RRSP Match Tool and shoe reimbursement Competitive Medical and dental benefits Competitive Extended health care coverage Various employee perks and benefits Tuition reimbursement Employee Assistance Program Competitive Short term disability program Paid vacation Paid sick days Employee discounted hotel rate- for all Brands within the company Unionized PTE Benefits Food and Beverage Discount Employee discounted hotel rate Tool and shoe reimbursement Various employee perks and benefits Employee Assistance Program Upon submitting your application, please ensure you complete a full application in addition to attaching a resume.

Incomplete applications received will not be considered.

📌 Front Desk Agent (Toronto)
🏢 Sonesta Hotels
📍 Toronto