Job Title: Production Support - IBMS Location: Brampton, ON - Hybrid (2-3 Days WFO) Duration: 06-12 Months Job Description: This role involves providing production support for the IBM i (AS400/iSeries) billing platform and operations.

The candidate will be responsible for maintaining application availability, troubleshooting issues, and ensuring high performance of production solutions.

Required Skills & Qualifications Robust experience with IBM i (AS400/iSeries) billing platform and operations Proficiency in CL (Control Language) and RPG (RPGLE/ILE RPG) for troubleshooting and analysis Hands-on experience with batch job processing, job scheduling, and job queue management Able to perform data fixes, file maintenance, and system-level debugging Exposure to automation scripting, monitoring tools, and batch recovery strategies Deep understanding of manual handling, job logs, spool files,



and system messages Preferred Skills & Qualifications Experience with digital platforms such as IBM Connections Day-to-Day Responsibilities Maintain availability of AS400 applications within defined SLA Troubleshoot and resolve all incidents/service requests within SLA Coordinate with network, application architects, developers, and others to maintain high performance end-to-end production solutions Provide 24x7 support for critical issues and business hours support for all others Initiate and implement changes to address operational gaps Lead Root Cause Analysis for incidents and follow through to completion Communicate with vendors and liaise with other IT teams Work with business to identify improvements For immediate consideration please click APPLY to begin the screening process with Alex.

📌 Hiring Production Support with IBMS in Brampton, Ontario
🏢 Artech
📍 Brampton