We are seeking a highly experienced and strategic leader to join our Third Party Risk Management (TPRM) function as a Director, Line 1B.

This role is accountable for leading the Quality Assurance and governance oversight function across Vendor Information Security Management (VISM), Vendor Governance Management (VGM), and Sourcing.

The Director will lead and manage a team, providing clear direction, oversight, and ongoing development, while ensuring procurement-related third-party risk activities are executed in line with internal policies, audit expectations, and regulatory requirements.

The successful candidate will bring deep expertise in audit, regulatory compliance, and Risk & Control Self-Assessment (RCSA) and will serve as a key point of contact for regulators (e.g., OSFI), Internal Audit, and Second Line Risk.

This role requires a strong, confident leader with a strategic and critical mindset, capable of influencing stakeholders, challenging constructively, and delivering consistent, high-quality outcomes.
**Position Responsibilities:**
**Quality Assurance & Control Oversight**
Lead and execute a comprehensive Quality Assurance Program across VISM, VGM, and Sourcing teams
Ensure all activities are completed in accordance with defined TPRM processes, system requirements, and documentation standards
Identify, challenge, and escalate non-compliance, including: Contracts executed prior to completion of required risk assessments
Perform effective challenge on risk assessments, including PSQ outputs that did not trigger IRQ where further review is warranted
**RCSA Ownership & Risk Governance**
Own and lead all Procurement-related RCSAs, including design, execution, and ongoing monitoring
Ensure risks and controls are clearly defined, consistently applied, and aligned to enterprise and regulatory expectations
Provide clear, defensible articulation of risk positions using audit and regulatory language
Oversee governance of: Key Risk Indicators (KRIs)
Centralized issues management and remediation tracking
Risk data accuracy and reporting integrity
**Regulatory, Audit & Compliance Engagement**
Act as a primary point of contact for: Regulators (including OSFI), Internal Audit, and Line 2 Risk
Lead responses to: Regulatory reviews and examinations
Internal audit inquiries and testing
Supplier due diligence and external questionnaires
Ensure all outputs are accurate, consistent, evidence-based, and defensible
**Policy, Guidelines & Advisory**
Develop and maintain TPRM guidelines, processes, and playbooks aligned to regulatory expectations
Provide guidance to business units on: Handling supplier confidential documentation requests
Application of TPRM requirements in complex or non-standard scenarios (e.g., exceptions, travel-related vendors)
**Leadership & Strategic Direction**
Lead, manage, and develop a high-performing team, providing clear direction, priorities, and performance expectations
Set and execute a strategic vision for Quality Assurance and TPRM governance
Foster a culture of accountability,



integrity, and continuous improvement
Apply a critical and independent mindset to challenge processes, identify gaps, and strengthen the control environment
Build team capability through training, coaching, and ongoing development
Partner with senior stakeholders across Procurement, Risk, and Business Units to influence outcomes and strengthen risk management practices
**Required Qualifications:**
10+ years of experience in Third Party Risk Management (TPRM), Operational Risk, Audit, or Compliance
Deep expertise in: Audit practices and regulatory expectations
RCSA frameworks, control design, and risk assessment methodologies
Strong experience engaging with: Regulators (e.g., OSFI)
Internal and external audit functions
Proven ability to communicate complex risk positions using audit-grade, regulator-ready language
Demonstrated experience leading and managing teams and delivering high-quality outcomes
**Preferred Qualifications:**
Strong leadership and people management capability
Strategic thinking with a forward-looking risk mindset
Critical thinking and effective challenge capability
Executive presence and strong stakeholder influence
Fluency in audit and regulatory language with the ability to produce defensible outputs
High degree of integrity, accountability, and sound judgment
**_When you join our team:_**
We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a versatile environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo,



sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$125,100.00 CAD - $175,100.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Director, Third Party Risk Management – Quality Assurance & Governance (Line 1B) (Toronto)
🏢 Manulife
📍 Toronto