Serve as a Bilingual Customer Service Representative at Moneris, offering top-tier technical support while enjoying a flexible hybrid work setup. Work from the Toronto or Sackville office and support our merchants effectively.

Join the Customer Experience team to provide expert technical assistance to Moneris merchants, utilizing your bilingual capabilities in French and English. You'll be empowered by structured training and a focus on customer satisfaction, working closely with mentors to develop your skills and drive merchant retention.

Key Responsibilities:

- Deliver technical troubleshoot support via phone
- Address inbound service requests and resolve issues
- Identify sales opportunities for cross-selling products
- Accurately document customer engagements and results
- Meet established performance metrics continuously

Requirements:

- At least 1 year of customer service experience
- Proficiency in both French and English
- Knowledge of technical systems and IT functionalities
- High attention to detail in a agile setting
- Availability for rotating shifts, including nights and weekends

Leverage your bilingual communication and customer service skills to make a significant impact at Moneris.

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📌 Bilingual Customer Experience Specialist (Halifax Regional Municipality)
🏢 Moneris Solutions
📍 Halifax Regional Municipality