This role is an opportunity to lead a high-profile pharmacy program for a key client, focused on product listing agreement strategy and governance.

As Pharmacy Product Manager, you will contribute directly to our mission of delivering sustainable, evidence-based benefits solutions by helping the client make informed decisions about drug coverage and plan priorities.

You will act as the central liaison between the client, internal teams, and external partners, coordinating priorities, aligning stakeholders, and ensuring clear, consistent communication.

In this role, you will gain deep exposure to strategic client management, governance frameworks, and real-world data, while developing strong organizational and communication skills.

It’s a chance to have tangible impact on member access and client satisfaction, while growing your expertise in program leadership and stakeholder management.
**Key Accountabilities:**
**Stakeholder Engagement:**
Act as the primary owner of a dedicated client-support program, providing expert advice and guidance on program strategy, design, and execution.

Build and maintain strong relationships with key clients, pharmaceutical partners, and internal partners, ensuring timely, responsive, and service-oriented interactions.

Prepare and deliver regular presentations and reporting on program deliverables, tailoring messaging to stakeholder needs and ensuring complex information is communicated clearly.
**Program Development and Governance:**
Design, refine, and maintain pharmacy programming that supports client priorities, aligns with expert assessments and creates positive customer experience.

Lead key program initiative from inception to implementation, using robust organizational and planning skills to keep work on track and aligned with business objectives and governance standards.

Establish and maintain clear governance frameworks, processes, and documentation to ensure programs are compliant, well-controlled, and consistently delivered.

Coordinate input from multiple stakeholders to ensure program solutions are practical, customer-focused, and operationally sound.
**Clinical Insights and Collaboration:**
Collaborate with Business Insights and Advanced Analytics teams to deliver actionable customer insights.

Understand the changing landscape of healthcare and advances in medical technology and their impact on health outcomes.

Support clinical and economic evaluation of drugs and drug plan management policies.

Stay informed about industry trends and actively identify opportunities for improvement and innovation within the managed care sector.
**Performance Monitoring:**
Support real-world data analysis and articulate insights based on health data.

Track, measure, and report successes, trends, and anticipated business to manage resources effectively.
**Job Requirements (Education, Experience, Knowledge, Skills, and Competencies):**
**Education and Experience:**




Bachelor’s degree in pharmacy or related health discipline.

Proven program development experience.

Demonstrated success in stakeholder management.
**Clinical and Industry Knowledge:**
Health economics and/or drug price negotiation experience is desirable.

Strong knowledge of group benefits and the healthcare landscape.

Ability to anticipate industry trends and identify opportunities related to healthcare and financial services.
**Skills and Competencies:**
Excellent interpersonal, motivational, influencing, and relationship-building skills.

Exceptional written and oral communication skills, including the ability to present to varying audiences.

Strong critical thinking abilities.

Ability to work across a complex setting, both internally and externally, to support teams with multiple mandates and differing value drivers.
**Key Problems/Challenges:**
Managing competing priorities and balancing service delivery across diverse stakeholders.

Staying attuned to the rapidly evolving healthcare and wellness landscape.

Influencing across all areas and levels on product strategies and decisions.
**When you join our team:**
We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual,



características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Waterloo, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$92,900.00 CAD - $142,900.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Product Manager, Pharmacy Benefits (Toronto)
🏢 Manulife
📍 Toronto