Hire

Right is the premier global background screening and workforce solutions provider.

We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do.

Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East.

Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Role Purpose: Researcher role is fundamental to the Service Delivery model of Hire

Right.

Following processes set out in the SOPs, Researchers are verifying information provided by Candidates and inputting the outcome of their work into a Client facing report.

Researchers are following processes in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work.

This role covers entry level and more experienced Researchers, as well as Verifications conducted in English, as well as French.

Verification''s Researchers will be ensuring a first class Customer and Candidate experience through verifying (as applicable) standard education, employment and professional qualifications components of the screening package utilizing available resources such as telephone, email, internet, etc.

Other duties may also be assigned.

Work must be completed in the Ontarioarea due to licensing requirements.





Must be fluent in both Quebec French & English.

Duties

Ensures that duties are carried out professionally and in line with the priority tohelp candidates get hired

Quickly and effectively researches and verifies facts provided by candidates ofclients' to ensure the screening process is completed in a timely manner

Conducts interviews with professional referees to verify candidates'employment history

Communicates with candidates, with tact and diplomacy, to obtain missinginformation or to clarify details as quickly as possible

Maintains regular contact and supports candidates to assist them throughoutthe screening process where necessary

Collaborates with other teams to keep clients informed of issues throughoutthe screening process

Reviews and maintains a good understanding of service level agreements andperforms work in accordance with clients' requirements

Implements changes to processes as directed following changes to servicelevel agreements

Stays up to date with procedures and Service Level Agreements to ensureclients' needs are continually met

Ensures all actions comply with the Data Protection legislation

Maintains accurate and up to date records of actions taken in the backgroundscreening process





Produces reports for clients that are accurate and representative of the fullfacts and in line with the accepted standards

Maintains a standard of work that meets the department quality andproductivity targets

Conducts phone calls in a manner that is professional and reflects the overall‘helping people to get hired' philosophy

Assists team members and works as part of the team to ensure customers'expectations are met

Education: High School diploma or equivalent required

Bachelor's degree in a related field is preferred

Experience: Computer literate with specific experience of using Microsoft Office and email proficiently;Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks off

Previous customer service experience preferred

Ability to communicate written and verbally in English with fluency and in a polite way

Knowledge & Skill: Works under direct supervision and follows standard procedures to accomplish assigned tasks

Follows step-by-step routines or has careful oversight by others.

Hire

Right does not accept unsolicited resumes through or from search firms or staffing agencies.

All unsolicited resumes will be considered the property of Hire

Right and Hire

Right will not be obligated to pay a placement fee*All resumes are held in confidence.

Only candidates whose profiles closely match requirements will be contacted during this search.

Hire

Right, LLC is an Equal Prospect Employer

Minorities / Females / Veterans / Disabilities

📌 Bilingual Verifications Researcher - Quebec French & English (Toronto)
🏢 HireRight
📍 Toronto