About Us At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia.

Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence.

Service Nova Scotia''s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

About Our Opportunity As the Customer Service Leader, Access Centre (Program Admin Officer 3), you will provide supervision and leadership to service delivery employees in a frontline environment.

You will provide leadership and supervision to Customer Service Representatives, Senior Customer Service Representatives and other support staff.

You will also ensure the delivery of quality customer service through the development of customer service-oriented teams.

Other responsibilities include recruitment and selection of staff, performance planning/management, forecasting staffing levels and scheduling staff.

In this position, you play a key role in the administration of program and human resource policies.

You will also step in on an acting basis when a Manager is absent (as required).

Qualifications and Experience To be considered for this opportunity, you have a bachelor''s degree plus five (5) years of related experience.

Relevant experience would include experience gained in a service delivery environment, involving direct supervision of team members.

An equivalent combination of training and experience may be considered.

Equivalencies would include 9 years of relevant experience; 2 years of college and 7 years of relevant experience.

You also have: experience developing and implementing employee development plans; superior observation and communication skills to provide daily feedback to team members in a constructive,



accurate, and meaningful way; knowledge of program development and implementation methodology; knowledge of programs and services provided by the government; strong client service orientation with effective communication skills to work with team members, clients, and internal/external agencies and government departments; and strong organizational commitment, analytical thinking skills and leadership ability.

In addition: You have demonstrated proficiency in MSWord, Power

Point, Excel, Outlook and web-based sharing software such as Share

Point The ability to speak French or other languages, having past mental health training, implementing performance and absence management programs, as well as experience working with programs are assets We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.

For information on all our Benefit program offerings, click here: Advantages for government employees.

Additional Information This is a permanent, full-time position based in Sydney, Nova Scotia.

What We Offer Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.

Engaging workplace.

Our Employees feel valued, respected, connected, and tuned in.

We have forward-thinking policies and strategies.

Countless Career Paths.

Pay Grade: PR 13 Salary Range: $2,;- $3,;Bi-Weekly

📌 Customer Service Leader (Program Admin Officer 3) (Sydney)
🏢 Government of Nova Scotia
📍 Sydney