Police Dispatcher Trainee Royal Canadian Mounted Police Closing date: July 31, 2026 - 23:59, Pacific Time Reference number RCM26J-180517-000152 Selection process number 26-RCM-EA-G-YEL-OCC-147361 Location Yellowknife(Northwest Territories) Salary $65,714 to $79,953 Level PO-TCO-01-LES-TO-01 Who can apply Persons residing in Yellowknife, Northwest Territories and within a 1100 kilometer radius of Yellowknife, Northwest Territories.

Organization information For further information on the organization, please visit .

On this page About the position Duties Telecommunications operators are the first person a caller speaks to when calling 9-1-1 or requesting police assistance.

Operators have to keep callers calm during emergencies to gather as much information as possible and help ensure both public and officer safety.

Their role is critical to the delivery of RCMP police services.

If you''re ready for a meaningful career where you can make a real difference in the lives of others, and contribute to keeping Canadians protected this is the career for you!
What the work involves Monitoring of police resources and systems with computer aided dispatch and monitoring systems Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.

Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.

The 9-1-1 Police Dispatch Centres operate 7 days a week, 24 hours a day.

You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).

Intent of the process The intent of the process is to establish a pool of candidates for the Telecommunications Operator Training Program.

Positions may be staffed as terms, actings or assignments.

Candidates who are qualified and selected for the Telecommunications Operator Training Program will be appointed to a determinate position.

The Telecommunications Operator Training Program is comprised of in-class training, followed by field coaching.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Important messages In addition to the salary noted above, persons appointed to positions in Yellowknife are entitled to isolated post allowances, vacation travel assistance, and other benefits.

Relocation assistance may also be provided.

For more information, please see: National Joint Council Isolated Posts and Government Housing Directive () Pay, pension and benefits () Addendum - Initial Appointees Relocation Program () Please note we request that job applications are submitted through GC Jobs.

Persons who are unable to or prevented from applying using GC Jobs are asked to inform the contact person(s) below prior to the closing date.

In order to have your application considered, all screening questions must be answered.





Candidates must provide CONCRETE EXAMPLES that demonstrate how they meet the education requirement and the experience factors listed in the essential qualifications.

Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

Please note those selected for further consideration will be required to attend a career presentation.

Only those who attend the career presentation will be able to register for the Criti

Call test.

For residents outside of Yellowknife, the career presentation can be done virtually.

Candidates who are successful in the test will be required to participate in an interview.

The Criti

Call test assesses the following: Decision making, keyboarding (minimum 40 words per minute), data entry (multi-tasking), data entry (multi-tasking with audio), memory recall (audio), call summarization (multi-tasking), map reading, reading comprehension, spelling.

Candidates who have successfully passed the Criti

Call test will have their results applied to current and future Telecommunications Operator Trainee processes in the Northwest Territories to which they have applied or will apply if the Criti

Call test was completed within the last 365 days.

Please note that if you have completed a PO-TCO-01 interview within the past 6 months, the results will remain valid until 6 months has lapsed, and those results would be applied to this staffing process.

As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Volume Management strategies may be used.

You must complete your application and future assessments independently without external help, including unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI).

The Indigenous Career Navigators Program, among others, is designed to provide Indigenous peoples with advice and guidance through the application/hiring process.

For Indigenous peoples seeking individual support with their application or during the assessment phase, please contact our Indigenous Career Navigator: nicnp--grc.gc.ca.

Conditions of employment Security clearance: RCMP Enhanced Reliability Status Work shift work (24 hours a day, 7 days a week and 365 days a year) Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts,



in accordance with the National Joint Council Isolated Posts and Government Housing Directive Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time Operational Requirements OPERATIONAL REQUIREMENTS Willingness and ability to travel (e.g., for the purposes of attending mandatory training, or testifying in a court of law) and testify in a court of law Willingness and ability to work on short notice, and overtime, to meet operational needs Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching You need (essential for the job) Your application must clearly explain how you meet the following EDUCATION A secondary school diploma, or employer-approved alternatives (see Note)Note: The employer-approved alternatives to a secondary school diploma are: A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or An acceptable* combination of education, training and/or experience*Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.

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Applied / assessed at a later date COMPETENCIES Communication Composure Conscientiousness Develops self Flexibility Meeting client needs Problem solving TeamworkABILITY TO Effectively communicate oral and written Recall details such as addresses, phone numbers and licence plates while performing other tasks Prioritize Read maps Type 40 words per minute with less than 5% error rate**Please note over half of all applicants do not pass the Criti

Call test due to inability to meet typing requirements.

Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

The above-noted abilities are assessed using Criti

Call, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments.

For more information, applicants are encouraged to consult: Language requirements (essential for the job) Applied / assessed at a later date English essential Learn more about .

You may need (asset qualifications) May be applied / assessed at a later date EXPERIENCE Experience in call-taking or dispatching in a police agency Experience providing advice or services to the public Experience working in an environment that requires multitasking Our commitment We''re committed to providing an inclusive and barrier-free work environment, starting with the hiring process.

If you need to be accommodated during any phase of the evaluation process, please below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

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Equity, diversity and inclusion The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves.

We promote employment equity and encourage you to if you belong to one of the designated employment equity groups when you apply.

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📌 Police Dispatcher Trainee (Yellowknife)
🏢 Treasury Board of Canada Secretariat
📍 Yellowknife