Is this role right for you? In this role, you will: Lead and drive a customer focused culture throughout their team to deepen Client relationships and leverage broader Bank relationships, systems and knowledge.

Provide leadership input and direction into overall strategy and tactics for resource and performance management programs in the department.

Set and maintain performance standards for quality of service delivery and productivity.

Ensure that the Client experience and sales goals of the department are achieved through delivery of service levels and development of high performing teams.

Lead or participate in key corporate projects that drive improvement to systems, products or processes, maximizing the effectiveness of the department by maintaining high service levels and controlling costs.

Establish and enforce standards to ensure regulatory and internal control compliance.

Responsible for leadership and stewardship of Company policies and goals and adherence to the same.

Motivate teams and foster a positive work environment.

Develop and manage the departments MTP to ensure fiscal goals are achieved and provide monthly reporting on variances.

Develop and manage effective business relationships with all corporate departments to ensure a consistent high level of performance and constant improvement in the Operations department.

Manage multiple projects within a diverse Business Continuance Plan (BCP).

Assist Head of Sales and Service Moncton as required.





Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions Do you have the skills that will enable you to succeed in this role? - We''d love to work with you if you have: University or College Degree or equivalent work experience 5+ years of contact centre experience including 2-3 years of people leadership experience Banking, Canadian Securities and/or Investment Funds in Canada courses are an asset Experience in successfully leading high performing teams Excellent process management skills Excellent analytic and problem resolution skills Ability to resolve customer issues with a focus on improving overall customer satisfaction Ability to establish and sustain strong working relationships throughout the bank Ability to provide recommendations and implement solutions to maximize the effectiveness of the department and other areas of the bank Proven ability to motivate and build high performing teams Excellent written and verbal communication skills What''s in it for you? You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an setting that celebrates and recognizes success! You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.

You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

You belong here, we are equal and un-complicated.

Bring your true self to work, dress codes dont apply here.

You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors. *Tangerine employees participate in Scotiabanks pension & benefits programs (available to permanent employees)

📌 Senior Manager, Everyday Banking - Contact Centre (Moncton, New Brunswick) - Tangerine
🏢 Tangerine
📍 Moncton