Job Title: Solution Architect Service

Now Location: Vancouver, British Columbia, Canada Work Mode: Onsite Experience: 10 15 Years Job Description We are seeking an experienced Solution Architect Service

Now to lead the end-to-end architecture, design, and governance of enterprise Service

Now solutions.

The ideal candidate will have expert-level experience across ITSM, ITOM, CMDB, and Sec

Ops , with a solid background in platform architecture, integrations, governance, and enterprise-scale implementations.

This role will work closely with customer stakeholders, architects, technical teams, and delivery leadership to define the Service

Now roadmap and ensure scalable, secure, and high-performing solutions.

Key Responsibilities Own the overall Service

Now solution architecture across ITSM, ITOM, CMDB, Sec

Ops , and related platform capabilities.

Analyze business requirements and design scalable, secure, and maintainable Service

Now solutions.

Define platform architecture, governance, CSDM strategy, CMDB architecture, data models, security standards, and upgrade roadmaps.

Lead architecture for ITSM processes including Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and Reporting.

Design ITOM solutions including Discovery, Service Mapping, Event Management, AIOps, Service Health, and operational visibility.

Define CMDB governance, CI lifecycle, relationship models, reconciliation rules, and data quality standards.

Provide architectural guidance for Sec

Ops, including Security Incident Response, Vulnerability Response, and security integrations.

Design and govern integrations using REST/SOAP APIs, Integration

Hub, MID Server , monitoring tools, identity platforms, and enterprise applications.

Mentor developers and technical leads on scripting,



Flow Designer, platform customization, integration patterns, and best practices.

Conduct architecture reviews, performance assessments, security reviews, and release governance.

Drive platform roadmap, technical debt reduction, upgrade planning, and continuous improvement initiatives.

Support solution estimation, proposals, risk analysis, transition planning, and knowledge transfer.

Required Skills & Experience 10 15 years of IT experience with extensive Service

Now architecture and implementation expertise.

Expert knowledge of Service

Now ITSM, ITOM, CMDB, and Sec

Ops modules.

Strong experience with CSDM , CMDB governance, Discovery, Service Mapping, CI lifecycle, and data governance.

Hands-on expertise in Flow Designer, Integration

Hub, MID Server, Business Rules, Script Includes, Client Scripts, UI Policies, and Workflows .

Experience integrating Service

Now with enterprise applications using REST/SOAP APIs and web services.

Knowledge of Service Portal, Workspace, UI Builder, ACLs, roles, and platform security .

Experience with Automated Test Framework (ATF), upgrade planning, performance tuning, release management, and platform governance .

Familiarity with Agile, Dev

Ops, Git, Jira, Azure Dev

Ops, and CI/CD practices.

Strong understanding of ITIL processes and enterprise service management.

Excellent leadership, stakeholder management, communication, and solution design skills.

Technical Skills Service

Now ITSM Service

Now ITOM CMDB & CSDM Sec

Ops Discovery Service Mapping Event Management / AIOps Flow Designer Integration

Hub MID Server REST/SOAP APIs Business Rules Script Includes Service Portal UI Builder ATF Agile / Dev

Ops ITIL Primary Skills (PS) Service

Now ITSM, ITOM, CMDB, Sec

Ops, CSDM, Flow Designer, Integration

Hub.

📌 Solution Architect – ServiceNow (Vancouver)
🏢 AceStack
📍 Vancouver