The Opportunity International freight depends on countless commitments being kept, often across several countries, service providers and modes of transportation.

This position leads the people and operational systems that make those commitments possible.

The Operations Manager will oversee the daily performance of the branch, with particular responsibility for its air freight, ocean freight and CFS-related activities.

The mandate extends well beyond shipment execution.

This leader will be accountable for service quality, financial results, workforce planning, regulatory compliance, employee development and the continued growth of the operation.

It is an opportunity for an experienced freight forwarding professional to take meaningful ownership of a multifaceted operation.

The successful candidate will bring structure to competing priorities, build confidence among employees and customers, and ensure that operational decisions support both immediate service requirements and longer-term business objectives.

Position Description The Operations Manager will provide hands-on leadership across the branch and establish clear expectations for operational, financial and service performance.

Direct the daily administration and performance of air freight, ocean freight, CFS, warehouse and related transportation activities Establish departmental goals, performance measures and completion timelines that support the companys broader business objectives Monitor productivity, service quality, financial performance and other key operating indicators, taking corrective action when results fall below expectations Prepare monthly and quarterly operating reports, forecasts, staffing plans and performance summaries for senior management Manage departmental budgets while supporting revenue growth, profitability and responsible cost control Assess staffing levels,



workloads and operational requirements to ensure the branch has the resources needed to serve its customers effectively Equip employees with the training, information, systems and practical support required to perform their work accurately and confidently Coordinate priorities across departments, resolve operational conflicts and encourage timely, respectful communication between teams Maintain a strong understanding of key customer accounts through regular conversations, meetings and participation in relevant industry activities Ensure client concerns and reasonable service requests are handled carefully, promptly and with appropriate follow-through Recruit, train, coach and supervise employees, including assigning work, reviewing performance, recognizing achievement and addressing conduct or performance concerns Build an workplace where employees understand what is expected, receive useful feedback and have opportunities to contribute to improved results Maintain safe working practices throughout the operation and ensure reasonable precautions are taken to reduce workplace hazards and incidents Ensure branch activities conform to company policies and all applicable employment, workplace safety, human rights, quality, financial and regulatory requirements Review and authorize appropriate operational and financial documentation, including purchasing and payment-related requests Participate in business development and operational improvement initiatives that support the continued growth of the branch Assume additional management responsibilities as business needs arise Experience At least 10 years of relevant experience within freight forwarding,



logistics or a closely related transportation environment A minimum of 5 years in an operations management, supervisory or senior team leadership capacity Practical knowledge of international air and ocean freight operations Direct exposure to warehouse, CFS and transportation management activities Experience managing departmental budgets, operating forecasts, productivity measures and service targets A record of leading, developing and retaining operational employees Experience managing customer relationships and resolving service or operational concerns The ability to coordinate several departments whose priorities and deadlines may compete Qualifications A university degree or college diploma in business, logistics, supply chain management or a related discipline An equivalent combination of relevant education and progressive industry experience will also be considered Working knowledge of WHMIS and applicable occupational health and safety requirements Comfortable using Microsoft Office applications, particularly Excel and Word Clear and confident written and verbal communication skills Strong judgment and the ability to make practical decisions when circumstances are changing quickly A constructive leadership style that combines accountability, coaching and open communication Demonstrated ability to delegate work, define expectations and monitor progress without losing sight of broader departmental objectives Robust organizational and time-management skills, with the ability to separate urgent issues from important longer-term priorities The ability to develop action plans, adjust them when conditions change and maintain focus on business targets A calm and objective approach to difficult conversations, customer concerns and operational pressure Flexibility, sound business sense and a genuine interest in helping employees and departments perform at their best Education A university degree or college diploma in business, logistics, supply chain management or a related discipline.

📌 Operations Manager, Air & Ocean (Vancouver)
🏢 Stoakley-Stewart Consultants
📍 Vancouver