Job Title: Technical Lead Service

Now Location: Vancouver, British Columbia, Canada Work Mode: Onsite Experience: 10 15 Years Job Description We are seeking an experienced Technical Lead Service

Now to lead the technical delivery, development, and application management of enterprise Service

Now solutions.

The ideal candidate will have expert-level hands-on experience across ITSM, ITOM, CMDB, and Sec

Ops , with strong expertise in platform configuration, scripting, integrations, CMDB governance, release management, and production support.

Key Responsibilities Lead end-to-end technical delivery and support for Service

Now ITSM, ITOM, CMDB, Sec

Ops , and related platform capabilities.

Translate business requirements, incidents, service requests, and change requests into scalable technical solutions.

Configure and enhance ITSM modules including Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and Reporting .

Implement and support ITOM capabilities such as Discovery, Service Mapping, Event Management, AIOps, and Service Health .

Support CMDB governance, CI lifecycle, reconciliation, identification rules, data quality, and integration-driven updates.

Configure and support Sec

Ops capabilities including Security Incident Response, Vulnerability Response, and remediation workflows .

Develop and review Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer, Workflows, Scheduled Jobs, and UI Actions .

Design and implement integrations using Integration

Hub, MID Server, REST/SOAP APIs, Import Sets, Transform Maps, and enterprise integrations .

Mentor developers and administrators, perform code reviews, and ensure adherence to Service

Now best practices.

Troubleshoot platform, workflow, integration, CMDB,



Discovery, Service Mapping, and performance issues.

Participate in release planning, upgrades, Automated Test Framework (ATF), deployment validation, and post-production support.

Prepare technical documentation including solution designs, deployment guides, SOPs, runbooks, release notes, and knowledge articles.

Required Skills & Experience 10 15 years of IT experience with strong Service

Now development and technical leadership.

Expert-level hands-on experience with Service

Now ITSM, ITOM, CMDB, and Sec

Ops .

Strong expertise in Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer, Workflow, and UI Actions .

Experience implementing ITSM processes including Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, and Reporting.

Robust knowledge of Discovery, Service Mapping, Event Management, CSDM, and CMDB Governance .

Experience with Security Incident Response, Vulnerability Response, and security integrations .

Hands-on experience with Integration

Hub, MID Server, REST/SOAP APIs, Import Sets, and Transform Maps .

Experience with ATF, Service

Now upgrades, platform health monitoring, performance tuning, and release management .

Familiarity with ITIL, Agile, Dev

Ops, Git, Jira, Azure Dev

Ops, and CI/CD practices.

Excellent leadership, communication, stakeholder management, and problem-solving skills.

Technical Skills Service

Now ITSM Service

Now ITOM CMDB & CSDM Sec

Ops Discovery Service Mapping Event Management / AIOps Business Rules Script Includes Flow Designer Integration

Hub MID Server REST/SOAP APIs ATF Service Portal / Workspace ITIL Agile / Dev

Ops Primary Skills (PS) Service

Now ITSM, ITOM, CMDB, Sec

Ops, Flow Designer, Integration

Hub, REST APIs.

📌 Technical Lead – ServiceNow (Vancouver)
🏢 AceStack
📍 Vancouver