Job Overview Reporting to the Office Manager, as the Administrative Assistant, Service (Warranty) you will support the warranty team and handle a variety of administrative and clerical tasks.

Your day-to-day responsibilities will include: Reviewing customer warranty service requests and liaising to ensure creation of clear and concise service work orders.

Answering, screening, and routing incoming calls on the main office line in a professional and efficient manner Updating and preparing reports for Warranty Service items, including expenditures and back-charges.

Compiling and maintaining lists of tools and supplies, ensuring proper records of internal rental, sign-outs and returns.

Assisting in the development and improvement of warranty services processes to enhance efficiency while minimizing costs.

Updating final warranty inspection deficiencies in system and creating service work orders prior to warranty services close-out.

Maintaining documentation and online portal to ensure updated warranty guidelines, policies and procedures are accessible to homeowners.

Working safely and adhering to Qualicos Safety Program and relevant safety regulations.

Providing support to other project duties as assigned.

As our ideal candidate, you are Organized; you effectively manage your time while balancing multiple priorities. A strong communicator; you clearly express your thoughts in conversation and in written communication.





An active listener; you seek to understand and listen to others in a non-judgmental way.

Detail oriented; you focus on detailed accuracy when dealing with a high volume of work. A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.

Essential Requirements High School Diploma, or equivalent.

Certificate in Administration or technical diploma in Building Development or Architectural Technologies or equivalent experience. 2 years of administrative and/or customer service experience in construction, warranty or the restoration services industry.

Satisfactory verification of criminal record check.

Proficient in using office equipment, Microsoft Office programs (Outlook, Teams, Share

Point, Word, Excel) and construction management software (Current

Star, On-Location Warranty, Site

Docs, or similar).

What We Value Creating trusting and successful working relationships.

Setting clear, measurable and achievable goals.

Cooperating with team members in an open, positive and respectful manner.

Taking responsibility for the outcomes of decisions andactions.

Staying current with technical job skills.

Work Conditions You primarily work in an office setting during regular business hours.

Overtime may be required on an infrequent basis.

📌 Administrative Assistant, ServiceQ (Edmonton)
🏢 Qualico Canada
📍 Edmonton