Join HCLTech as a Senior Technical Lead in Ontario Centre, Queensville. Drive customer satisfaction and oversee escalated incident resolution today.In this role, you'll ensure on-time incident resolutions, maintain compliance, and provide mentorship to teams in a support operations environment. As part of HCLTech, a global leader, you will facilitate communication among business stakeholders and participate in strategic capacity planning. Your expertise will foster positive customer feedback and reinforce productive processes.Key Responsibilities:
- Ensure timely resolution of escalated incidents
- Mentor and guide team members effectively
- Validate Change Order Implementation Plans
- Engage in customer meetings for issue resolution
- Analyze root causes and performance trendsRequirements:
- Extensive experience in technical support leadership
- Strong understanding of SLA compliance
- Proficiency in mentoring and documentation practices
- Excellent communication skills with stakeholders
- Familiarity with capacity planning principlesBring your technical leadership and support expertise to HCLTech's dynamic team in Ontario.#J-18808-Ljbffr

📌 Lead Technical Support In Ontario (East Gwillimbury)
🏢 HCL Technologies
📍 East Gwillimbury