Job Description
AC/BT’s mission is to deliver industry‑leading Contact Centre capabilities through cutting‑edge technology solutions.We’re seeking a Senior Software Development Engineer in Test (SDET) to join our Quality Engineering (QE) team and drive automation excellence for AI‑powered agentic applications.As a hands‑on Senior SDET, you’ll focus on designing and implementing automation solutions to ensure the reliability and intelligence of our next‑gen systems. Collaborate in an Agile workplace to tackle complex testing challenges, from prompt engineering to end‑to‑end validation. Elevate quality, drive innovation, and make a direct impact on the company’s client experience.Responsibilities
Design and implement tests across all levels (unit, integration, end‑to‑end), providing expertise on automation procedures, schedules, and risk mitigation.Lead test strategy execution: Drive development of test specifications, data analysis, and timelines to ensure on‑time delivery.Build automated test solutions using tools like Selenium, Cucumber, JMeter, and TestNG to enhance efficiency and coverage.Analyze requirements and system behavior: Create data flow diagrams and define boundary conditions to maximize test coverage.Manage test lifecycle: Oversee test execution, defect tracking, and results storage while adhering to agreed processes.Support all test activities: Enhance, develop, and execute both manual and automated test scripts, recording and tracking software discrepancies to ensure thorough issue resolution.Collaborate cross‑functionally: Partner with stakeholders and developers to ensure comprehensive testing, reliability, and performance.Mentor SDETs: Guide teams on methodologies, coding standards, and best practices through code reviews and test plan design.Document and structure knowledge: Ensure test cases and domain expertise are clearly articulated for seamless team execution.Integrate testing into CI/CD pipelines: Embed tests for functional/non‑functional validation, monitor results,



and resolve issues with developers.Qualifications – Must Have
5+ years of Quality Engineering experience in diverse environments (cloud, distributed, mainframe, APIs, databases), with a proven ability to resolve complex cross‑functional issues.3–5 years of hands‑on automation experience, designing efficient test strategies to reduce manual testing and covering component, integration, and end‑to‑end scenarios.Expertise in testing Agentic applications using LLMs and prompt engineering techniques.DevOps proficiency in CI/CD, GitHub Actions, ALM, JIRA, and qTest.Automation tools expertise in Selenium, Robot Framework, and SOAPUI.Programming skills in Python, Java, C#, SQL, Groovy, PowerShell, and source control tools (Git).Experience in Agile/Iterative Waterfall, defining test strategies, and reviewing artifacts (code, automation scripts).Knowledge of Service Virtualization (RIT, Wiremock), test data management, and non‑SQL databases (MongoDB, PostgreSQL).Qualifications – Nice to Have
Contact Centre technology experience.Benefits
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefitsLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high‑performing teamAccess to a variety of job opportunities across business and geographiesJob Skills
Active Learning, Agile Methodology, Application Integrations, Detail‑Oriented, Enterprise Application Delivery, Group Problem Solving, Programming Languages, Software Development Life Cycle (SDLC)Location
Address: WATERPARK PLACE, 88 QUEENS QUAY W, TORONTOCity: TorontoCountry: CanadaWork hours: 37.5 per weekEmployment Type: Full timeJob Type: RegularPay Type: Salaried
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📌 Senior Software Development Engineer In Test (Winnipeg)
🏢 United States Digital Space
📍 Winnipeg