Responsibilities Answer general inquiries and resolve problems in a timely and skilled manner, using available systems, resources, and AI-enabled tools to support accurate responses and escalating when necessary.

Manage incoming leads, review key details, and channel them to the appropriate teams to ensure timely follow-up and a smooth customer experience.

Collaborating closely with internal stakeholders to provide specialized customer experiences.

Deliver consistent, high-quality customer service to all clients while using technology to improve response quality, organization, and efficiency.

Follow up on all sales orders to ensure customer needs are being met, outstanding items are monitored, and updates are communicated clearly.

Coordinate with fulfillment teams to support the timely completion of sales orders and help identify opportunities to reduce delays or improve handoffs.

Handle gift card orders, including activation processes, account updates, and customer inquiries.

Process program document requests while working in collaboration with the sales team to fulfill customer and account requirements.

These responsibilities demonstrate the Support Admins role in ensuring efficient and effective support for customers, maintaining strong communication with internal teams, responsibly leveraging technology and AI-enabled tools, and contributing to a positive customer experience Required Skills and Experience Minimum 12 years experience in an office, retail, customer service, sales support, or administrative environment.

Strong computer skills, including Microsoft Excel, Outlook, Word, Teams, Microsoft D365, Adobe Acrobat, and other business systems used to support customer service, order management, reporting, and documentation.

Comfortable using AI-enabled tools and emerging technologies to improve efficiency, organize information, draft communications, summarize content, identify process improvements, and support day-to-day administrative tasks while following company guidelines for data privacy, accuracy, and responsible use.

Ability to learn new systems and digital tools quickly, troubleshoot basic issues,



and adapt to changes in technology, processes, and business priorities.

Solid attention to detail with the ability to accurately enter, validate, track, and maintain customer, order, program, and account information.

Efficient and adaptable with excellent administrative, organizational, time-management, and follow-up skills.

Active problem-solving skills with a continuous improvement mindset and the ability to identify opportunities to simplify or improve processes.

Ability to work with minimal supervision while remaining agile, curious, flexible, accountable, and collaborative in a fast-paced team environment.

Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with customers, sales teams, internal partners, and leadership.

Professional, positive, and proactive approach with a strong commitment to customer service and relationship building.

Bilingual proficiency in French and English; knowledge of other languages is considered an asset.

Academic / Educational requirements High School Diploma or equivalent.

Office Administration Certificate or equivalent.

Compensation Were always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives Other perks to support your well-being Career growth opportunities and product discounts Our typical is between 35,000 and 45,000.

Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements. #LI-LK1 This posting represents an existing vacancy within our organization.





Il se peut que nous utilisions des outils d''intelligence artificielle dans le cadre de notre processus de recrutement pour aider la rvision initiale des CV.

Toutes les dcisions d''embauche, y compris l''valuation, la slection et la disposition des candidats, sont prises par des recruteurs humains. propos de nous Chez Mark''s, nous voulons que vous fassiez lexprience dune carrire extraordinaire en contribuant faire de notre marque la premire destination au Canada pour les vtements et chaussures de travail et tout-aller.

En tant que lun des principaux dtaillants de vtements au Canada, et membre important de la famille dentreprises Canadian Tire, Mark''s se distingue par son engagement envers le confort, la qualit et le style.

Mark''s est un chef de file dans le dveloppement darticles novateurs et de qualit grce son assortiment de vtements, de chaussures et daccessoires de travail, y compris des marques maison dynamiques et exclusives.

Joignez-vous nous, il y a une place pour vous ici! Notre engagement envers la diversit, linclusion et lappartenance Nous nous engageons favoriser un environnement o le sentiment dappartenance est florissant et o la diversit, linclusion et lquit font partie intgrante de tout ce que nous faisons.

Nous croyons en la cration dune culture organisationnelle o les gens sont traits en tout temps avec dignit dans le respect de la religion, de la nationalit, du sexe, de la race, de lge, de la capacit perue, de la langue parle, de lorientation sexuelle et de lidentit de chacun.

Nous sommes unis dans notre objectif dtre ici pour contribuer amliorer la vie au Canada.

Accommodements Nous tenons fermement notre valeur fondamentale dinclusion.

Nous accueillons et encourageons les candidats issus de groupes en qute dquit, comme les personnes racises, les Autochtones, les membres de la communaut2SLGBTQIA+, les femmes, les personnes handicapes et autres.

Si vous avez besoin daccommodements pour postuler ce poste ou lors de lentrevue, veuillez-nous le faire savoir lorsque vous nous contacterez, et nous travaillerons avec vous pour rpondre vos besoins.

📌 Sales Support Administrator,B, Quarry Park (Calgary)
🏢 Canadian Tire Corporation
📍 Calgary