Position Summary - The Housekeeping Supervisor carries out the overall direction and guidance in the area of Housekeeping and Laundry. The Supervisor guides the day-to-day operation for the rooms, public areas and laundry to the standards of the resort and make sure assignments are completed in a timely manner.
Pay for this position is $24 per hour.
Major Duties & Responsibilities:
- Supervises the day-to-day cleaning and servicing of all the guest rooms to make sure all rooms meet the cleanliness standards of the resort.
- Maintains a safety culture within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards.
- Must be adaptable to perform the duties of Room Attendant, Laundry Attendant and/or Houseman when required by business levels.
- Oversee and supervise outside locations public area cleaning of such as the Ski Hill, Golf Courses, and RV areas as necessary.
- Responsible for the organization and delegation of work assignments for all housekeeping associates using HotSOS/REX.
- Ensures that Clean up to 14 credits per shift (1 credit is equivalent 30 minutes of cleaning according to cleanliness standards, a credit value is assigned to each guest room/suite/cabin based on its size and complexity
- Deliver daily communication with the team i.e. pre shift briefing, calisthenics, supervise distribution of work.
- Assists in ensuring the Laundry Department is working effectively and efficiently to support the Linen needs of the Resort (Food and Beverage, Healing Springs Spa and Housekeeping)
- Assists in quarterly inventory of all linen
- Train all Room Attendants in all aspects of cleaning and servicing the guest rooms to meet the standards of the resort.
- Identify and report any maintenance or repair issues using HotSOS work order system.
- Respond promptly to guest complaints with the Front Desk team and follow up directly with guests to ensure that their concerns have been resolved.
- Conduct daily inspections using tablet touchscreen technology on HotSOS, of guest rooms and public areas,
- Coach employees on deficiencies, and provide corrective action where appropriate
- Supervises Housekeeping and all related areas in the absence of the Executive Housekeeper or Director of Lodging and Guest Experience
- Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
- Assist the Executive Housekeeper with ordering supplies and ensuring that proper purchasing procedures are followed (Purchase Order numbers and correct department GL codes).
- Treat all employees fairly and consistently as outlined in the policies of the resort.
- Administer the lost & found operation to ensure that all procedures are followed and items are distributed expediently.
- Co-operate and accept other assignments as and when required.
Minimum Qualifications & Skills:
- 2 years supervisory experience
- Must be able to read and write to facilitate the communication process.
- Demonstrated cleaning experience in the resort or hotel industry.
- Must possess basic computer skills.
- Knowledge of Maestro PMS + HotSOS/Rex an asset
- Strong communication and interpersonal skill
- Experience in dealing with the public.
- Ability to prioritize and multi-task.
- WHIMS Training.