Looking for a lucrative remote career where you can work on your relationship-building and problem-solving skills while supporting small businesses?

Join our team at Advana Agency and make a difference in the world of Med Spas & Aesthetics!

NOTE: This is NOT a Med Spa position - this is a digital marketing Client Success Manager Position.

About this Position:

As a Client Success Manager, you'll have the opportunity to help Med Spas & Aesthetic Practices grow with 1-1 coaching, support, and account management.

The better our clients do and the longer they stay, the more money & impact you can make!

As a Client Success Manager at Advana, you'll receive training on our proven process for turning strangers into loyal clients and being a key member of our conversion-based digital marketing company.

Responsibilities of the role:

● Serve as the main point of contact for client communication and build rapport & relationships with our spas

● Perform weekly/bi-weekly check-in calls with existing clients to ensure they are using our systems correctly, train them on how to excel in generating high-ticket package sales, and communicate any strategy changes to the team

● Problem solve and manage crisis situations. Be able to keep the temperature low by de-escalating situations and navigate win-win solutions for problems

● Coach clients through tough situations with our tactics and strategies that we emphasize

● Act as a liaison between our internal fulfillment team and clients

● Review campaign data and identify trends and insights to develop strategic recommendations for campaigns

● Implement upsell and retention strategies to help grow the company, encouraging clients to take action on other products and services that could be beneficial to them

● You’ll be the main point of contact for clients and our fulfillment team, managing roughly 35-45 clients for a full time workload.

Minimum requirements to be considered for the role:





● You truly CARE about the clients you will be working with and helping them grow in their business, helping them break limiting beliefs, and building solid relationships with our spa partners

● You are an effective COMMUNICATOR and understand how to listen intently

● Previous experience in an Account Management role or work in the Hospitality or Service industry is preferred, though not required

● You are ready, willing, and EXCITED to role play and practice communication and sales

techniques to sell clients on an idea, strategy, concept, or new initiative

● You are confident in your ability to not only make decisions on the fly, but also give clients advice or give helpful push back on ideas

The position:

Expectations are high but they're always fair and balanced with the understanding, guidance, resources, and support necessary to achieve them.

You’ll be the main point of contact for clients and our fulfillment team, managing roughly 35-45 clients for a full-time workload.

This is a 100% remote and full-time position.

While you can do this wherever you are, we work in the EST Time Zone (usually between 9 AM to 5 PM EST).

Your compensation for a full-time role will include base salary + bonuses based on performance. Annual on track earnings for this role range between $68k - $83k CAD; or 5.5-7k per month.

Advana Core Values:

- Integrity: A non-negotiable. Some things can be taught, and some things can’t. While you can and will learn all of the hard skills of any position, it means nothing without integrity, openness, and trust.

- Impact:



The foundation for any company is having raving fans & great service delivery. Raving fans are a consequence of results + relationship. Building really strong client relationships and knowing how to navigate difficult conversations with ease is a core quality of any A-player and key to making a large impact both internally and for our clients.

- Nobody is Bigger Than the Team: The title says it all. Collaboration and teamwork to share in a vision TOGETHER is what makes it worth it to show up day in and day out.

- Better Everyday: We believe that no one will ever become a “finished product” or perfect in their role. There is room for improvement every single day and we are HUNGRY for it. Understand that this is a team obsessed with self development and want each and every one of us to improve every single day.

- Extreme Ownership: BE your own boss and take accountability always. We don’t make excuses, instead we actively take failures as feedback and cues to improve.

- Hunger: We believe in being proud but never satisfied. The team only goes as far as its hunger for the best client results and experience possible. Finding ways to stay improves processes and client experiences, set new goals, and crush them every month is extremely important to us and helps everyone to level up.

- Have FUN: If you don’t enjoy your job, then it shouldn’t be a job you’re working.

Instructions to apply:

Note: Applying on Indeed does NOT complete your application. To complete your application, you will receive instructions after applying to submit our formal application form on Jotform.

We will then contact you with further instructions. If you do not complete the Jotform submission then your application will not be considered.

Thanks!

Job Type: Full-time

Pay: $68,000.00-$83,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: Remote

📌 Client Success Manager | Advana Agency (Canada)
🏢 Advana Agency
📍 Canada