About the Role

Markham Subaru is hiring a Business Development Coordinator (BDC) to be the voice our sales and service customers hear first. This is a phone-focused role: your day is a steady mix of answering incoming calls and e-leads, booking sales and service appointments, and making outbound follow-up calls to new, current, and past customers. If you're energized by talking with people all day and can stay upbeat through a busy phone queue, including calls where the answer is "not today", you'll do well here. This position also offers a path to grow into a Service Advisor or Sales role.

This posting is for a current, open position.

What You’ll Do

- Respond to incoming sales e-leads (chat, email, and web) promptly and professionally.
- Answer service department calls and book both sales and service appointments.
- Make outbound and follow-up calls to new, existing, and lapsed customers.
- Work daily lead lists from management and route each lead to the right department.
- Keep customer records accurate and up to date in the CRM.
- Confirm upcoming appointments, capture contact details, and keep the schedule organized.
- Manage LiveChat and reply to online message requests.

What We’re Looking For

- Comfort and confidence on the phone, including a high volume of outbound calls
- Experience in a phone-heavy role, for example a call centre, inside or phone sales, appointment booking/scheduling, reception with heavy call volume, collections, or dispatch
- Resilient and upbeat: you can hear "not right now" and move to the next call without missing a beat
- Highly organized and detail-oriented, able to juggle calls, bookings, and follow-ups at once
- Comfortable learning and working in scheduling and CRM software
- A friendly, professional,



team-player attitude
- High school diploma or equivalent is preferred.

Assets (Nice to Have)

- Experience in an automotive dealership or with dealership software (e.g., PBS, Xtime)
- Familiarity with LiveChat or lead-management tools.

What We Offer

- Health / dental advantages
- Room to grow (e.g., a path toward Service Advisor or Sales)
- Employee Parking

Markham Subaru is committed to building a workforce of equal opportunity. We welcome and encourage applications from all diverse backgrounds and abilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We thank all applicants for their interest. Due to the volume of applicants we receive, we are only able to contact candidates who have been selected for an interview. Your application will be read and considered by a real person. Our team is committed to a fair and thoughtful selection process without the use of AI.

Job Types: Full-time, Permanent

Pay: $42,500.00-$50,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Application question(s):

- Are you available to work full-time, Monday to Friday, 8:00 am–5:00 pm?
- Are you comfortable making a high volume of outbound phone calls to customers each day?
- Are you legally eligible to work in Canada?
- How many years of experience do you have in a phone-based role such as a call centre, phone sales, appointment booking, reception, collections, or dispatch?
- Have you used a CRM or dealership system before? Which ones?

Education:

- Secondary School (preferred)

Work Location: In person

📌 Business Development Coordinator- Markham Subaru (Canada)
🏢 Markham Subaru
📍 Canada