As the Retail Store Manager, you will be responsible for managing sales associates, inventory, scheduling, and overseeing the general operations of the Clocks and Colours flagship store. You are a motivating leader and drive the business by challenging and supporting your team to provide exceptional service and create lasting relationships with each of our customers.

RESPONSIBILITIES:

Sales and Customer Service

- Assess sales performance and work with corporate to set targets

- Maintain a pristine store image by following merchandising standards

- Identify and implement merchandising improvement opportunities to help drive sales and keep the store looking and feeling fresh

- Act as an ambassador for the brand, our loyalty program, and our customer engagement strategies (email, SMS, social, forums)

- Ensure high-quality customer service from the entire team

- Resolve customer conflicts

- Demonstrate sales leadership by maintaining an active role on the sales floor

- Demonstrate exceptional product and brand knowledge

Inventory Management

- Ensure accurate inventory with audits and full counts

- Place weekly product/ inventory buys to maintain a healthy stock level in all categories and input all received products

- Maintain inventory and place re-stock orders for any third-party brands that may be carried

- Act as a partner between customers, sales associates, company leadership, and brand representatives

Operations Management

- Develop, execute,



and continuously improve all operational activities to ensure the store exceeds financial and customer experience and maintain brand consistency

- Ensure all operations and financial procedures are followed properly

- Hire, train, and manage sales staff

- Manage schedule to adjust hours based on sales and fluctuating projections

- Ensure the store and stock room are thoroughly cleaned

- Manage warranty and exchange program

- Maintain all retail procedures documentation

EXPERIENCE:

- 2-3 years of experience managing a retail store

- Experience within the accessories space preferred

NICE TO HAVE:

- Interest in social media management and/or content gathering

- Experience with fashion styling

THIS MAY BE YOUR OPPORTUNITY TO JOIN THE TEAM IF YOU ARE:

- A dynamic conversationalist, that can connect with customers to build meaningful and long-lasting rapport/ relationships.

- Organized and has a calm disposition in moments of high demand.

- Motivated to collaborate with your team members to create a outstanding experience for customers.

- Confident in a fast-paced, customer-centric environment

- Motivated to achieve great results

IT IS ALSO IMPORTANT TO HAVE:

- A natural flare for self-expression through personal style

- Excellent communication and interpersonal skills

- Aptitude to develop strong relationships

- Availability to work flexible hours (weekdays and possible weekends)

- Passion for rock n roll and tattoo culture

APPLY:

Visit www.clocksandcolours.com and apply by sending your resume and cover letter to [email protected].

📌 Retail Manager - Clocks and Colours (Canada)
🏢 Compound Studio
📍 Canada