Job Summary
We are seeking a dynamic and results-driven Customer Success Associate to lead our growth initiatives. In this role, you will focus on managing existing North American clients, ensuring high retention, renewals, and upselling TAC Security’s products (SOCify, CASA, MASA).
Responsibilities
- Manage relationships with current clients and ensure renewals.
- Upsell and cross-sell SOCify, CASA, and MASA.
- Understand client needs and align product solutions.
- Prepare and deliver client proposals.
- Serve as the main point of contact for support/escalations.
Requirements
- 2+ years’ experience in SaaS/cybersecurity sales or account management.
- Solid client relationship management skills.
- Proven track record of upselling/cross-selling.
- Excellent communication and customer-facing skills.