Position Summary
We are seeking a dedicated and compassionate Case Manager, who is a strong advocate for and has connections to local Queer and Trans networks. As our Case Manager for current comers to Calgary that identify as 2SLGBTQ+ , you will play a crucial role in ensuring these individuals receive the necessary services and support throughout their re-settlement journey. Your experience providing support to this client group along with your fluency in Queer & Trans terminology will be essential in your Case Management responsbilitilies.

Key Responsibilities

- Accountable for the full client care cycle, including assessing, planning, implementing, monitoring and evaluating actions required to meet the client’s settlement and human services needed
- Conducts the assessments and needs against a comprehensive social determinant of health and settlement service plan management framework.
- Determines 2SLGBTQ+ clients’ needs and requirements by completing intake interviews; determining need for settlement, housing, educational, medical, psycho-social, mental health and/or other external needs; reviewing external expert evaluations, objectives, and plans.
- ·Developing, monitoring, and evaluating case management service plans and progress;
- Facilitating interdisciplinary approaches; monitoring staff performance to meet service plan objectives.
- Improves staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in results.
- Improves results by studying, evaluating,



and re-designing processes; implementing changes; rewriting policies and procedures.

Requirements

- A diploma or degree in the social services, RSW prefered
- Preference will be given to a person with 2SLGBTQ+ lived experience
- Previous experience providing support to Queer/Trans clients
- Proven experience faciliting support groups and or workshops
- Connections to local Queer & Trans networks
- Knowledge and understanding of HIV/AIDS hisotry and current realities
- An understanding and appreciation for the challenges of LGBTQ+ immigration and refugee issues
- Fluency in Queer & Trans Terminology and Cultural References
- Community Involvement or Activism within queer/trans spaces would be an asset
- Comfort with Non-Traditional Family Structures and Chosen Family Support

Join our team as a Case Manager where you can make a meaningful impact on the lives of 2SLGBTQ+ individuals while working in a supportive environment focused on collaboration and successful client outcomes.

Job Type: Full-time

Pay: From $60,253.00 per year

Benefits:

- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site childcare
- On-site gym
- On-site parking
- Paid time off
- Vision care
- Wellness program

Application question(s):

- Do you have strong connetions to local Queer & Trans Networks? If yes, please list a few.
- Are you fluent in Queer & Trans terminology and cultural references?

Education:

- Bachelor's Degree (preferred)

Experience:

- Case Management: 2 years (required)

Licence/Certification:

- RSW designation (preferred)

Work Location: In person

📌 Case Manager - LGBTQ+Newcomers (Canada)
🏢 Centre for Newcomers Society of Calgary
📍 Canada