Bike Banff is hiring a Summer Rental Attendant for the remainder of the summer season! If you enjoy working with people, love the outdoors, and want to spend your summer in beautiful Banff, we'd love to hear from you!

Join our team and help create memorable experiences for guests exploring Banff by bike and e-bike. As a Rental Attendant, you'll play an important role in ensuring every guest has a protected, enjoyable, and unforgettable adventure.

Perks & Benefits

- Free Via Ferrata experiences
- Free e-bike rentals
- Food discounts
- Retail discounts
- Work in the heart of Banff National Park alongside a fun and supportive team

Please note: Staff accommodation is not currently available for this position.

Job Summary

The Rental Attendant is responsible for fitting guests with rental equipment, explaining its safe operation, and providing exceptional customer service throughout the rental experience. This role is ideal for someone who is energetic, outgoing, and enjoys working in a fast-paced, guest-focused environment.

Scheduled days off: Friday through Sunday.

Duties May Include

- Greeting guests and providing friendly, professional customer service
- Fitting guests with bikes, e-bikes,and other rental equipment
- Explaining the safe operation and proper use of rental equipment
- Completing thorough inspections of all equipment before departure and upon return
- Providing trail recommendations, route information, and local knowledge about Banff and the surrounding area




- Handling guest concerns professionally and escalating issues to a supervisor when required
- Maintaining the cleanliness and organization of the rental shop and train station
- Charging, storing, and maintaining rental equipment
- Following all company policies, sanitation procedures, and health and safety standards
- Working collaboratively with teammates to provide an exceptional guest experience

Requirements

- Excellent customer service and communication skills
- Positive attitude and ability to thrive in a fast-paced environment
- Punctual and reliable
- Physically able to lift up to 50 lbs
- Available to work weekdays, evenings, and holidays as required
- Able to follow company policies, appearance standards, and uniform requirements
- Previous retail or customer service experience is considered an asset
- Comfortable using phones and point-of-sale systems

Inclusion Statement:
Mount Norquay Ski Resort is committed to fostering a diverse, inclusive, and respectful work environment. We’re building a team as diverse as the runs on our mountain. We value the unique perspectives and experiences that come from people of diverse backgrounds . If you’re legally entitled to work in Canada and want to be part of a fun, supportive crew, we’d love to hear from you

Benefits:

- On-site parking
- Store discount

Ability to commute/relocate:

- Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)

Experience:

- Customer service: 1 year (required)

📌 Bike Banff Rental Agent -- Summer 2027
🏢 Mount Norquay
📍 Banff