OVERVIEW
This position is based at our Corporate Suzuki Office at 360 Saunders Drive in Barrie, Ontario. The candidate will work five days a week (35 hours).
NATURE AND SCOPE
This position involves daily interaction with both our dealer network and our Suzuki customers. as well as internal and external (field) staff in both French and English. Our product is sold across Canada at authorized Powersports dealership locations.
SPECIFIC ACCOUNTABILITIES
Provide responses to telephone and written (email), customer and dealer inquiries.
Maintain current, complete and accurate records of contacts utilizing our Salesforce platform
Develop and execute an appropriate action plan to address the dealer/customer concern
Backup Dealer Parts Department as needed
EXPERIENCE, COMPETENCIES AND SKILL
Formal Education:
Related University or college diploma/degree
Work experience:
Recreational Industry experience or knowledge an asset with a minimum of 5 years of related work experience..
Competencies:
Fluent in both English and French, in both oral and written communications.
Skilled courteous telephone manner.
Ability to demonstrate accountability and follow up with outstanding issues to resolve customer concerns.
Job Types: Permanent, Full-time
Pay: From $60,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care