Job Summary

IHUBApp helps organizations launch branded digital "Hubs" that bring together updates, events, resources, and community engagement in one place. We're hiring a Customer Success Manager to onboard recent customers, drive product adoption, and ensure long-term customer retention. You'll work directly with customers to plan successful launches, train teams on core features, and measure engagement using platform analytics.

What you'll do

- Lead onboarding from kickoff to launch, including configuration, content setup, and training

- Build customer success plans focused on adoption, engagement, and renewal

- Train customers on publishing workflows, scheduled posts, surveys, calls-to-action, and reporting

- Monitor account health, identify risks early, and coordinate solutions with support/product

- Capture customer feedback and translate it into clear product/process improvement requests





- Maintain accurate notes and updates in CRM/customer records

Qualifications

- 2+ years in Customer Success, Implementation, Account Management, or SaaS support

- Strong communication skills (written + verbal) and comfort leading customer calls

- Organized and able to manage multiple accounts/projects at once

- Confident working with web-based software, content tools, and basic analytics

Nice to have

- Experience with community platforms, CMS tools, or marketing automation

- Familiarity with SEO basics, UTM tracking, or engagement reporting

Additional Information about the job:

Shift Days :Monday,Tuesday,Wednesday,Thursday,Friday
Schedule: Day,Evening Shift

📌 Customer Success Manager (SaaS) - Hub Launch & Community Growth (Canada)
🏢 InspireHUB
📍 Canada