Job Title

Homecare Case Coordinator

Reports to

Division Manager

BASIC FUNCTION:

Support AGTA’s clients

QUALIFICATIONS

The following are the principal qualifications for this position:

- Minimum post-secondary education a requirement
- Must be advance level is MS office Suite and Outlook
- Strong time management skills, confidentiality, and professionalism
- Excellent communicator, able to foster relationships with Homecare Staff and clients
- Ability to work independently and work effectively within a team environment
- Interest in continuous learning – high energy and focused

POSITION DUTIES

The following are the main responsibilities for this position:

- Meet with Homecare Manager weekly to set priorities, update on progress and suggest alternatives to stay on track
- Assist in Coordinating visits between Clients and field staff and learn role
- Assist with Coordination in handling complaints, no shows, vacation requests and sick time
- Support the day-to-day questions and concerns of our clients, calls to clients are returned within 3 hours
- Assist with sending work assignments
- Review applicant availability, credentials, and location to ensure the Homecare Staff is a good fit for the client
- Build and maintain rapport with Homecare Staff
- Ensure Homecare Staff information (Pay rate, email, phone number and address) is up to date in scheduling system
- Assist with the monitoring of technology platform to ensure PSW’s are on time, at their locations, and are actively and correctly using their software applications.
- Assist with the supervision,



recruitment and orientation of field employees requested (assist with badges, starter kits, and document retrieval for office/accounting
- Assist with HPG monitoring, updating, investigating and billing
- Ensure each region has enough staff available in the event of a new urgent request for that region.
- Maintain open and clear communication with the rest of the HR team and Homecare department to ensure that tasks are completed seamlessly in a timely manner
- Assist with creating and updating procedures on tasks relating to duties of all positions
- Enforce and adhere to the codes of the company's Business Code of Conduct.
- Enforce and adhere to the codes of the company's Mission.
- Report unsafe working conditions
- Other duties as required

This post is for an existing vacancy.

Any suspicious fraudulent job posts may be reported to our HR Department.

Our Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants’ disability-related accessibility needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in our recruitment process, kindly contact our HR Department

Job Type: Full time

Pay: $40,000.00-$42,000.00 per year

Benefits:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Care Coordinator (Woodbridge)
🏢 AGTA Home Health Care
📍 Woodbridge