Job Title: Inside Sales & Customer Service Manager

Department: Furnace Manufacturing Division, Burlington

Salary Range: $90,000 - $110,000 per year

Company Profile:

For over half a century VAC AERO has been providing the very best in metallurgical services and solutions to clients around the world through specializing in the manufacture of specialized vacuum heat treatment furnaces. As a global leader, VAC AERO enables aerospace, medical, space and advanced industries to advance our customer's delight.

Position Summary and Scope:

The Inside Sales & Customer Service Manager is a member of the Furnace Division management team, working collaboratively with Production, Engineering, Sales, Purchasing, and Customer Service to achieve the Division's business objectives.

The Inside Sales & Customer Service Manager is responsible for leading the inside sales and customer service functions for the Furnace Manufacturing Division. This role ensures exceptional customer support while driving sales growth, managing quotations and customer orders, coordinating internal resources, and overseeing the complete sales process from inquiry through project completion. The position also provides sales and customer service support to the Company's U.S. operations and works closely with cross-functional teams across both Canadian and U.S. locations.

Specific Responsibilities:

- Foster and grow relationships with existing customers while identifying opportunities to develop new business.
- Provide sales and customer service support to the Company's U.S. operations and collaborate with cross-functional teams across Canadian and U.S. facilities to ensure consistent service and customer satisfaction.
- Manage incoming customer inquiries, quotations, sales orders, spare parts orders, and order delivery tracking.
- Prepare and approve quotations, technical specifications, and proposals for furnace systems, hot zones, spare parts, service work, and related products in collaboration with the Engineering and Technical teams.
- Manage the sales process from initial customer inquiry through contract award, production coordination, and customer sign-off.
- Coordinate ongoing service activities and support aftermarket business opportunities.
- Act as the primary liaison between customers and internal departments to ensure projects are completed accurately and on schedule.
- Respond promptly and professionally to customer inquiries, requests, and complaints while maintaining a high level of customer satisfaction.
- Forecast customer requirements, sales opportunities, and controllable sales activities.
- Develop strong product and service knowledge to effectively recommend solutions to customers.
- Source external furnace equipment, components,



and related products when required.
- Prepare professional sales literature, customer presentations, and marketing materials.
- Assist with developing and supporting independent sales representatives in assigned geographic regions.
- Organize and attend customer visits, trade shows, and industry events as required.
- Participate in daily and weekly production meetings to ensure effective communication between Sales, Engineering, Manufacturing, and Customer Service.
- Collaborate closely with Production, Purchasing, Manufacturing, Engineering, and Management to achieve operational and customer service objectives.
- Travel to customer sites, suppliers, and trade shows as required.
- Perform other sales, customer service, and marketing-related duties as assigned by the Supervisor.

General Accountability:

The Inside Sales & Customer Service Manager is responsible for the effective management of all inside sales and customer service activities for the Furnace Manufacturing Division, ensuring exceptional customer satisfaction while supporting the Division's sales growth and operational objectives.

Qualifications:

- Minimum five (5) years of experience in industrial inside sales, customer service, or sales management.
- Experience supervising or leading customer service or inside sales personnel is preferred.
- Experience in the industrial furnace manufacturing industry is a strong asset.
- Experience selling capital equipment, thermal processing equipment, or other industrial manufacturing solutions is an asset.
- Knowledge of industrial parts distribution, furnace equipment, and aftermarket spare parts is an asset.
- Post-secondary education in Business, Engineering, Marketing, or a related field is preferred.

Skills and Requirements:

- Excellent customer service and relationship management skills.
- Technical understanding of industrial furnace systems, thermal processing equipment, or related manufacturing processes is considered a strong asset.
- Robust communication, negotiation, and interpersonal abilities.
- Excellent organizational and time management skills.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- High attention to detail and accuracy.
- Ability to work independently while collaborating effectively with cross-functional teams.




- Proficient with Microsoft Office and ERP systems.
- Ability to interpret technical specifications and engineering documentation is an asset.
- Professionalism when interacting with customers, suppliers, and colleagues.
- Willingness to travel occasionally to customer sites, suppliers, and trade shows.
- Periodic travel within Canada and to the United States is a requirement of this position to support customers, suppliers, Company operations, trade shows, and other business activities.
- May require Controlled Goods Program registration and/or Security Clearance.

Performance will be based upon:

- Effective oversight of shop operations and team performance.
- Timely and high-quality completion of all assigned tasks.
- Demonstrated leadership, accountability, and team development.
- Adherence to and enforcement of safety standards and procedures.
- Accuracy and timeliness in payroll-related responsibilities.
- Initiative and continuous improvement contributions.

We Will Give You:

- Career progression opportunities.
- Competitive Benefits package including Dental and Medical coverage etc.
- Mileage/ business travel reimbursement.

Benefits:

- Dental care
- Vision care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Corporate Presto Card Program

Job Type:

- Full-time, Permanent

Work Schedule:

- Monday to Friday (8:00am – 4:30pm), subject to change at manager’s discretion.

DO YOU NEED ACCOMODATION:

Applicants should email [email protected] if they have any questions about the interview process, including accommodation requests during the recruitment process.

Thank you For Applying to Vac Aero:

Please note that only those who are selected to move forward to the next step in the hiring process will be contacted, we encourage you to apply to other job opportunities.

Pay: $90,000.00-$110,000.00 per year

Benefits:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:

- Burlington, ON L7L 5N9: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have experience with supervising or leading customer service or inside sales personnel?
- How many years of experience do you have in the industrial furnace manufacturing industry?
- Do you have a technical understanding of industrial furnace systems, thermal processing equipment, or related manufacturing processes?
- Are you able to travel to the United States periodically?

Experience:

- Industrial Inside Sales, Customer Service, Sales Management : 5 years (required)

Work Location: In person

📌 Inside Sales and Customer Service Manager (Canada)
🏢 VAC AERO INTERNATIONAL
📍 Canada