We're seeking a Dental Assistant/Receptionist to join our Northern Pines Dental Practice, where we pride ourselves on creating a warm, welcoming environment for both our patients and team members. Our practice has built a solid reputation for personalized care, where every patient is greeted by name and treated like family.
What We Offer:
- Supportive, close-knit team environment with regular team-building activities
- Team celebrations including birthday recognitions and special occasions
- Annual team holiday dinners
- Competitive compensation
Our Team Culture:
At Northern Pines Dental, we believe in creating a positive, supportive workplace where every team member feels valued and appreciated. Our culture is built on:
- Open communication and mutual respect
- Recognition of individual contributions
- Collaborative approach to patient care
- Regular team meetings to share ideas and improve patient care
- Celebration of personal and professional milestones
- Strong focus on work-life balance
Key Responsibilities:
Scheduling & Hygiene Department Coordination
- Manage and maintain a fully booked hygiene schedule in line with production goals using ABELdent and Recall Max.
- Monitor and adjust for cancellations, no-shows, and emergency appointments to ensure efficient patient flow.
- Coordinate re-care reminders and follow-ups to reactivate overdue patients.
- Track and report on KPIs such as patient retention, productivity, and recall compliance.
Patient Communication
- Proactively schedule and confirm hygiene appointments via phone, email, or text.
- Address patient inquiries and resolve scheduling conflicts.
- Educate patients on the importance of routine hygiene care to encourage compliance and oral health.
Administrative Support
- Update and maintain accurate patient records in ABELdent.
- Process billing and confirm correct treatment codes.
- Ensure all documentation complies with RCDSO guidelines and Ontario IPAC protocols.
- Ensure all practices align with RCDSO, Ontario IPAC, and public health guidelines.
- Protect patient confidentiality and promote a positive, team-focused office culture.
Qualifications
- Experience in a dental office, with knowledge of dental terminology and hygiene procedures.
- Proficiency in ABELdent and Recall Max (or comparable software) preferred.
- Strong organizational and time-management skills.
- Excellent communication skills (verbal, written, and patient-facing).
- Knowledge of Ontario IPAC guidelines and RCDSO regulations.
How to Apply:
Join a practice where patient care and team culture are top priorities. Submit your resume and cover letter detailing your approach to patient care and team collaboration.