Coordinating Intakes:

· Manage intake processes, including Electronic Transfer Orders (ETO) and community referrals.

· Ensure productive and compassionate admission of residents.

Resident Management:

· Support the cultural programming at the center for all staff and residents

· Liaison with other program areas to ensure all facets of resident care are met

· Develop and support programming for all residents

· Handle resident-related matters such as issuing warning letters, developing safety plans, and managing eviction processes.

· De-escalate conflicts and build positive relationships with residents.

Hiring:

· Participate in the recruitment and selection of new staff members.

· Oversee the onboarding process for new hires.

Staff Supervision and Training:

· Provide supervision, coaching, support, and training to staff, including healthcare professionals, peer navigators, and housing outreach workers.

· Schedule regular training sessions for staff development.

Building Operations:

· Oversee building operations, including maintenance requests, pest control (e.g., bed bugs), and ensuring a safe living environment.

Scheduling and Payroll:

· Manage staff scheduling and payroll processes efficiently.

Monthly Reports:

· Prepare and submit monthly reports on facility operations and resident statistics.

Administrative Tasks:

· Handle administrative responsibilities associated with intakes and hiring current staff members.

· Maintain accurate records and documentation.

Financial Management:

· Invoice government agencies such as Alberta Works, AISH, etc., and track all funds received.

· Manage and reconcile petty cash funds.

Community Engagement:

· Build and maintain positive relations with the local community and stakeholders.

· Provide information and resources to residents to support their integration into the community.

Policy and Procedure Management:

· Develop,



update, and enforce building policies and procedures.

Health Support:

· Follow up with residents' medical needs, including Medication Assistance Programs (MAP), Medical Care Plans (MCP), and medication management.

Qualifications:

· Bachelor's degree in a related field (Social Work, Public Administration, etc.) or equivalent experience.

· Previous supervisory experience in a similar setting.

· Strong interpersonal and communication skills.

· Knowledge of relevant regulations and legislation.

· Ability to work effectively in a fast-paced and dynamic environment.

· Compassion, patience, and a commitment to improving the lives of vulnerable individuals.

Benefits:

· Health Benefits: Access to health insurance coverage, including medical, dental, and vision plans

· Indigenous Cultural Awareness: Access to ongoing cultural supports and paid ceremonial leave

· Meaningful Work: The satisfaction of making a positive impact on Indigenous communities by addressing the housing needs of Indigenous populations and working towards social justice.

· Collaborative Environment: The chance to work closely with diverse stakeholders, including Indigenous leaders, government officials, community members, and other professionals committed to Indigenous housing, fostering collaborative relationships and collective problem-solving.

· Community Engagement: The ability to engage directly with Indigenous communities, build relationships, and witness the positive outcomes of the agency's housing programs and initiatives.

Job Types: Permanent, Full-time

Pay: From $25.00 per hour

Additional pay:

- Overtime pay

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed

Education:

- Secondary School (preferred)

Work Location: In person

📌 Permanent supportive housing supervisor (Canada)
🏢 NIGINAN Housing Ventures
📍 Canada