Job Overview

We are seeking a detail-oriented and customer-focused Inside Sales Representative to join our commercial team. In this role, you will be the primary point of contact for our customers, ensuring exceptional service and providing support that drives our business success. You will work closely with the sales team, traffic, and technical departments to manage customer orders, resolve inquiries, and maintain high standards of efficiency and communication.

Duties

- Develop knowledge of customers continuing needs and practices to assure the most efficient service possible, and to build customer loyalty and satisfaction.
- Acquires working knowledge of possible applications of metal products to maximize sales potential
- Interacts with technical, accounting, and traffic departments to gain information needed to respond to customer questions and complaints
- Solicits or receives telephone or email inquiries and orders
- Monitors customer orders to anticipate delays and prevent errors
- Maintain contact throughout the company to expedite and control customer orders within established guidelines




- Oversee traffic operations to ensure efficient logistics and timely order fulfillment
- Coordinates line priorities with planning to promote prompt delivery

Experience

- Minimum of a College Degree
- Minimum of five (3) years’ experience in a sales, customer service, or administrative role, preferably within the steel or metals industry
- Strong written and verbal communication skills with the ability to multi-task are a must
- Must possess solid computer skills (MS Office, Google workspace, AS/400)
- Strong customer service orientation with the ability to build long-term client relationships

We are looking for driven individuals who are ready to take ownership, solve complex challenges, and make a tangible impact on the market. If you are ready to build a career where your efforts are essential to the success of a true industry leader, we want to hear from you.

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care

Work Location: In person

📌 Inside Sales Representative (Canada)
🏢 North American Stainless Canada
📍 Canada