Role: Bilingual French Software Functional Tester Contact Center Applications Location: Toronto, Canada Desired Experience: 46 Years Role Overview Validate and ensure the quality of contact center applications through functional testing.

Perform bilingual application validation in French and English across enterprise applications.

Ensure application behavior, workflows, and customer journeys meet functional requirements.

Key Responsibilities Functional Testing Perform functional, regression, and end-to-end testing for contact center applications, including: IVR CTI CRM integrations Chat Email Voice applications Validate user interfaces, workflows, and customer journeys in French and English.

Review requirements, create detailed test cases, and execute testing across multiple platforms.

Defect Management & Documentation Identify, log, and track defects using defect management tools, including: JIRA ALM Azure DevOps Provide clear and detailed testing documentation and test evidence.

Collaborate with business analysts, developers, and QA teams to ensure alignment with functional requirements.





User Acceptance Testing & Quality Assurance Support UAT activities with business users, especially for French-speaking markets.

Ensure compliance with accessibility, usability, and language localization standards.

Apply QA methodologies, test planning, and defect management practices.

Required Skills & Qualifications Fluent in French and English, both written and spoken.

3+ years of experience in functional testing of enterprise or contact center applications.

Experience testing: IVR Telephony CRM platforms Customer service applications Robust knowledge of QA methodologies, test planning, and defect management.

Hands-on experience with testing tools, including: JIRA ALM TestRail Azure DevOps Ability to work in an Agile environment with cross-functional teams.

Strong problem-solving, communication, and documentation skills.

Nice to Have Experience with automation frameworks, including: Selenium Cyara Knowledge of banking or financial services domain.

Exposure to performance testing or voice application testing tools.

5+
Sailpoint

Required Skill Profession

Other General

📌 Bilingual French Software Functional Tester – Contact Center Applications (Toronto)
🏢 Astra North Infoteck
📍 Toronto