Bilingual Customer Service Representative, Wealth Contact Centre
Location: Onsite in downtown Toronto
Contract Type: Contract to Permanent
Contract Duration: 7 months to start, with high possibility of conversion
Pay Rate: $27.00/hour
Expected Start Date: September 14, 2026
Schedule: Monday to Friday
Training Hours: 9:00 AM to 5:00 PM
Contact Centre Hours: 8:00 AM to 8:00 PM
Shift Details: Shifts will vary, with the latest shift being 12:00 PM to 8:00 PM
About the Opportunity
Our client, a leading Canadian financial institution, is seeking a Bilingual Customer Service Representative to join their wealth and online investing contact centre team.

This team supports customers with inquiries related to their accounts, trading functions, transfers, registered accounts, and general investment-related questions.
Due to increased business volume, the contact centre is expanding its team to continue delivering a high standard of customer service and support.
This is an excellent opportunity for a bilingual customer service professional with financial services or banking contact centre experience who is looking to grow within the wealth and investment space.
Key Responsibilities
In this role, you will act as a primary point of contact for customers and provide timely, accurate, and professional support through phone and email channels.
Responsibilities include:

+ Responding to customer telephone and email inquiries in a timely and effective manner

+ Supporting customers with account-related questions, trade functions, transfers, RRSPs, and general investment inquiries

+ Using sound judgment, discretion, and problem-solving skills to resolve customer requests

+ Delivering a high-quality customer experience in a professional contact centre environment

+ Identifying opportunities for cross-selling, referrals, and additional customer support where appropriate

+ Adhering to contact centre goals, policies, procedures, and quality standards

+ Contributing to a positive team culture through strong communication, collaboration, and participation

+ Maintaining professionalism while handling client-facing inquiries in a fast-paced workplace

Must-Have Qualifications
The ideal candidate will bring:

+ Strong bilingual communication skills in French or Cantonese or Mandarin and English, both written and verbal

+ Previous customer service experience handling inquiries by phone, email, and/or chat

+ 1+ years of experience in the financial services industry

+ General understanding of account status, transfers, RRSPs, and investment options

+ Pursuing or has obtained a CIRE, CSC, CPH, IFIC certification

Preferred Qualifications

+ Previous wealth management or investment contact centre experience





+ Banking contact centre or teller experience

+ Completion of, or current enrollment in, the CSC or CIRE

+ Recent education in finance, business, or a related field combined with strong communication skills

+ Non-banking contact centre experience combined with CSC or CIRE credentials

What’s in It for You
This opportunity offers the chance to join a professional, client-focused financial services environment where you will receive advanced training and ongoing support.

You will play an important role as an ambassador for the organization, providing prompt, accurate, and professional service to customers.
The role offers strong potential for long-term growth, with a high possibility of conversion to a permanent position after the initial contract term.
Work Environment
This is a fully onsite role in a professional contact centre setting.

The successful candidate must be comfortable working in a business professional environment, handling client-facing inquiries over the phone and through email.

Confidence, professionalism, and strong communication skills are essential for success in this position.
Job Type & Location
This is a Contract position based out of Toronto, ON.
Pay and Benefits
The pay range for this position is $27.00 - $27.00/hr.
Workplace Type
This is a fully onsite position in Toronto,ON.

À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies.

Nous accélérons la transformation de nos clients.

Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions.

Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme.

Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie.

Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales.

TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group.

Découvrez d’autres informations à TEKsystems.com.





Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures.

L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement.

En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.

AI helps assess applications and qualifications, but final decisions are made by our hiring team.

By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

Required Skill Profession

Other General

📌 Bilingual Customer Service Representative (Toronto)
🏢 TEKsystems
📍 Toronto