Job description:

Overview
We are seeking a dedicated and friendly Guest Services Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. A passion for guest services and a commitment to creating memorable experiences are essential.

Key Responsibilities

- Greet and welcome guests with warmth and professionalism.
- Perform all check-in/check-out procedures accurately using our Property Management System.
- Respond to guest inquiries, requests, and complaints in a timely and empathetic manner—both in person and over the phone.
- Manage reservations, modifications, and cancellations efficiently.
- Handle cash, credit card, and billing transactions securely and accurately.
- Provide guests with information about hotel amenities and local attractions.
- Maintain a clean, organized, and skilled front desk environment.
- Coordinate with other departments (Housekeeping, Maintenance, Food & Beverage) to ensure guest satisfaction.
- Promote and enroll guests in the Hilton Honors loyalty program, meeting property goals.
- Complete end-of-shift reports and ensure effective shift handovers.
- Uphold all Hilton brand standards and operating procedures.
- Perform all other task assigned by Duty Manager, Department Head and Management.

Qualifications

- Previous experience in a hotel front desk or guest services role is preferred.




- Experience with PEP PMS is a strong asset.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service abilities.
- Ability to multitask, stay organized, and work well under pressure.
- Proficient with Microsoft Office and basic computer applications.
- Versatile schedule availability including mornings, evenings, nights, weekends, and holidays.
- High school diploma or equivalent required; hospitality education is an asset.

Who We’re Looking For

At Hilton, we live our values every day. We’re looking for candidates who embody:

- Hospitality – Passionate about creating exceptional guest experiences
- Integrity – Committed to doing the right thing, always
- Leadership – Leading by example and inspiring those around you
- Teamwork – Thriving in a collaborative, supportive environment
- Ownership – Taking initiative and accountability
- Now – Acting promptly and decisively to meet guest needs

Key Attributes: Dependability, Adaptability, Customer Focus, Productivity, and Quality

Why Work With Hilton?

Hilton is a world-leading hospitality company with nearly a century of excellence. Our vision is “To fill the earth with the light and warmth of hospitality.” At Hilton, you’ll find a supportive team, opportunities for growth, and a chance to be part of a company that makes a difference—for guests, team members, and communities around the globe.

Join us and be part of something extraordinary.

Apply today to start your journey with Hilton!

Pay: From $17.00 per hour

Benefits:

- On-site parking

Work Location: In person

📌 Guest Service Agent/Night Auditor (Canada)
🏢 Hampton Inn by Hilton Calgary Airport North
📍 Canada