We are a fast-growing molecular diagnostics laboratory supporting families, professionals, and partners across North America. We're looking for an Account Manager who communicates clearly, stays organized, and approaches their work with a practical, problem-solving mindset: someone who can think a step ahead, understand what's needed, and help keep day-to-day operations running smoothly. This is a career-track role - you'll start hands-on, supporting customers and accounts, and grow into managing your own portfolio of partner accounts with a path toward team leadership.

What You'll Do

- Respond to customer and partner inquiries via email and phone in a clear, professional, and timely manner;
- Support our partners and direct customers with order-related questions;
- Build, manage, and grow relationships with partner accounts, keeping them active and engaged;
- Onboard current partner accounts by reinforcing processes, providing training and support;
- Grow and retain your accounts: stay in regular contact, provide ongoing support, and keep accounts active;
- Triage issues, identify the root cause, and coordinate internally to resolve them;
- Verify order details with a high degree of accuracy;
- Accurately log and track interactions across internal systems;
- Ensure all communication aligns with company policies, privacy standards, and regulatory requirements;
- Help identify opportunities to streamline processes based on frontline feedback.

What We're Looking For

- 2+ years in customer service, account management, or client-facing work, ideally in healthcare, biotech,



or a regulated environment;
- Exceptional attention to detail and accuracy;
- Reliability and accountability; you don't let things fall through the cracks;
- Strong written and verbal communication skills, fluent in English (C2-Proficient or better);
- Ability to stay neutral and factual in customer-facing conversations;
- Comfortable working across multiple platforms (CRM, workflow management, LIMs, and other internal tools);
- Strong judgment: you know when to escalate and when to resolve independently;
- Interest in growing into a long-term, career-focused role;
- Post-secondary education is an asset, but not required.

Details and How to Apply

Please submit your cover letter and resume. In your cover letter, please answer one question: tell us about a time you were responsible for getting something exactly right, where a mistake would have had real consequences. What did you do to make sure it was correct?

This is an in-person position. This position offers commission in addition to base compensation. Working hours are Monday to Friday from 8am to 5pm. We thank you for your interest, but only shortlisted candidates will be contacted. No phone calls or emails please.

Pay: $50,000.00-$80,000.00 per year

Benefits:

- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Are you Fluent in English (C2-Proficient or better)?

Experience:

- Customer Service: 2 years (required)

Work Location: In person

📌 Account Manager (Canada)
🏢 SecuriGene Labs
📍 Canada