As an Implementation Specialist, you'll lead customers through a smooth, structured launch of their Hub-setting up the platform, supporting content/configuration, and making sure admins feel fully trained and confident. You'll partner closely with Customer Success and Support to keep implementations on schedule, reduce friction, and deliver a clean handoff into ongoing success.

Key Responsibilities

- Lead customer onboarding sessions from kickoff through launch: requirements gathering, configuration, user setup, and go-live readiness.

- Build and maintain implementation plans, checklists, and timelines to keep projects organized and on track.

- Support basic data and content migrations (imports, setup, validation) and verify accuracy before launch.

- Create clear admin enablement materials, including training guides, quick-start documentation, and repeatable rollout templates.

- Document internal workflows, handoffs, and best practices to improve consistency and scalability across implementations.





- Proactively identify risks and blockers, communicate impacts early, and coordinate resolutions with internal teams.

- Track progress and outcomes, ensuring all deliverables are completed and customer expectations are met.

Qualifications

- 2+ years of experience in SaaS implementation, onboarding, customer support, or tech-enabled services.

- Strong project coordination skills with the ability to manage multiple implementations at once.

- Confident leading customer calls, translating needs into clear next steps, and driving follow-through.

- Excellent written communication and documentation skills (guides, SOPs, checklists, knowledge base).

- Comfortable learning current tools quickly; CRM/ticketing experience (HubSpot, Zendesk, Jira, etc.) is an asset.

Additional Information about the job:

Shift Days :Monday,Tuesday,Wednesday,Thursday,Friday
Schedule: Day Shift

📌 Implementation Specialist - IHUBApp (Windsor)
🏢 InspireHUB
📍 Windsor