We are looking for a Full Time Contractor Technical Support Specialist that will assist staff with their IT needs at Silent-Aire Manufacturing (https://www.silent-aire.com). The ideal candidate will also have great troubleshooting abilities and attention to detail. This job is on-site in Edmonton/Nisku. You need to have your own vehicle and be prepared to drive to various office/warehouse locations as required.

Responsibilities Include:

- Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
- Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality.
- Install and configure appropriate software and functions according to specifications.
- Develop and maintain local networks in ways that optimize performance.
- Ensure security and privacy of networks and computer systems.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.).
- Network cabling installs.
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Identify computer or network equipment shortages and place orders.
- Configure and install various network devices and services (e.g., routers,



switches, firewalls, load balancers, VPN, QoS).
- Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.
- Monitor performance and ensure system availability and reliability.
- Monitor system resource utilization, trending, and capacity planning.
- Provide Level 0/1 support and troubleshooting to resolve issues.
- Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.

Requirements Include:

- Proven experience as IT Support Specialist or relevant position.
- Hands-on experience with monitoring, network diagnostic, and network analytics tools.
- Excellent diagnostic and problem-solving skills.
- Excellent communication ability.
- Outstanding organizational and time-management skills.
- In-depth understanding of diverse computer systems and networks.
- Positive knowledge of internet security and data privacy principles.
- Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
- Solid understanding of the OSI or TCP/IP model.
- Degree, Diploma, or Certifications in the relevant fields preferred.
- Your own vehicle.
- USA Citizen.
- Criminal Record Check.

📌 Deskside (Field) Technical Support Specialist (Edmonton)
🏢 RAMP InterActive
📍 Edmonton