Position Description

The cashier provides all point-of-sale functions, including recording and collecting for customers purchases; processing transactions (cash, credit card, debit card) using retail software; keeping accurate record of all cash, in-house charge, and credit card transactions (debit, gift card etc.), reconciling records of sales with cash and credit information and making sure they balance, performing various services for customers, such as providing information, confirming prices, all done in a prompt friendly manner.

Knowledge, Skills, Abilities Required (KSA)

The Sales Associate – Customer Service will possess and continue to develop the following KSA’:

- The ability to take direction and fulfill duties in a positive manner.

- Act in a professional manner with all other employees.

- Demonstrate confidence and appropriate store knowledge.

- Be effective and consistent in communication with customers and other employees.

- Be approachable and contribute to a positive work environment.

- Be organized and efficient in fulling all assigned duties.

- Ability to work a flexible schedule including weekends, evenings and holidays.

- Friendly and helpful attitude toward customers.

General Job Responsibility

The Sales Associate will be responsible for the following areas:

- Front of store customer service

- Product awareness and placement

- Point-of-sale operations

- Phone operations

- Department awareness and maintenance

- Cash and Credit handling

- Shop-theft attendance

Specific Job Duties

General Duties as Cashier

- Show up for your shift on time or a little before to get ready for work





- Wear appropriate and clean clothing, as assigned by Management

- Stay visible and in close vicinity of the cash station when you are assigned to the till

- Maintain proper etiquette when serving customers and dealing with charge accounts

- Process transactions quickly and efficiently including E-Commerce, maintaining a ‘less than 3 in line’ promise

- Keep the cashier station neat and tidy - no food at the tills

- Keep personal items in assigned lockers and not at the till (purse, cell phone)

- Process orders for customers wishing to obtain ‘out-of-stock’ items

- Put customer returned items into the appropriate department and/or shelf

- Retrieve money from safe and prepare tills for the day on opening shift

- Count tills on closing shift after store is secured or with management's permission

- Maintain Flyer Binder keeping one issue of past Flyers for 6 months

- Keep ALL sales items off the front counter unless approved by management

- Sort Price changes and deliver to appropriate departments as listed on rear

- Assist in sorting flyer tags to be given to appropriate depts as listed on rear

- Answer phones when they ring with a friendly greeting, your name, and a question

- Page over public address system when necessary.





- Assist in training current cashiers.

General Duties as a Shepherd’s Staff Member ( When NOT assigned to the till area, and on 8:30am shift)

- Serve customers on the floor by greeting them within 10 seconds and ask how you can assist

- Assist customers in finding product and introduce them to other skilled employees if necessary

- Ensure customers have had a positive shopping experience; take steps to rectify if they haven’t.

- Put away freight in a timely manner while maintaining customer awareness and attention

- Maintain your Assigned Aisles

- Downstock or bring in from Warehouse

- Face products to look neat and full

- Do price changes when they are issued

- Mark discontinued items

- Develop a plan to replace discontinued product

- Assist in down stocking/facing other aisles in store when not occupied in yours or with customers

- Keep store clean of debris and keep customer areas safe to shop

- Verify signatures on the back of credit cards and expiry dates.

- Watch for shop-theft and take action, according to store policy.

- Attend store meetings, training sessions, etc., as required.

- Work on special projects as assigned by head cashier, supervisor or Sales Manager.

- Work on additional duties and assignments as assigned by management.

- Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.

We’re seeking someone that is available and can work weekends.

📌 Cashier (Armstrong)
🏢 Shepherd's Hardware
📍 Armstrong