The Humane Society of Oakville, Milton & Halton (HSOMH) is searching for an Animal Services Officer to join our team and work in a fast-paced, exciting, and growing organization. We’re looking for someone who enjoys engaging with the public, believes in providing the highest quality of care to animals and enjoys a workday where no two days are the same!

About Us:

Since 1936, the Humane Society of Oakville, Milton & Halton (HSOMH) has been a safe haven for animals in need and a trusted resource for the people who care about them. We’re more than a shelter. We’re a community hub where compassion, education, and action come together to strengthen the human–animal bond.

At HSOMH, we care for approximately 300 animals at any given time, whether they are lost, rescued, or surrendered and awaiting their new beginning. Every animal that comes through our doors receives shelter, medical care, and the compassion they deserve.

People often walk through our doors expecting to adopt a pet, drop off a donation, or volunteer for a few hours. What they leave with is so much more: new connections, unexpected joy, and a lasting place in a community that cares deeply for pets and people alike.

What Would You Do?

Reporting to the Manager, Animal Services, this position is responsible for responding to animal related emergencies (for sick/injured wildlife and domestic animals) & enforcing Town of Oakville Animal Control By-laws. Key responsibilities include:

- Responding to animal related emergencies for standard calls and investigations of potential animal related By-Law violations
- Enforcing legislation under the Town of Oakville By-Laws and Dog Owner’s Liability Act
- Issuing Administrative Monetary Penalties, Summonses, and preparation of Crown Briefs as required
- Pick up of deceased animals on roadways and parks
- Handling of both domestic animals and wildlife
- Keeping an accurate evidence notebook
- Transporting animals to neighbouring veterinary clinics and supporting related deliveries for the shelter
- Always ensuring high quality customer service to clients
- Responding to all public inquiries in person, over phone or through email




- Participation in public relation activities – including public education programs and animal services events

The ability to work successfully in a team setting and build effective working relationships inside and outside the animal protection team is essential. Excellent interpersonal and problem-solving skills with the ability to deescalate tense situations is critical.

BASIC QUALIFICATIONS:

- Education and Experience: High School diploma plus one or more completed years in Veterinary Technology, Animal Health Technology, Police Foundations, Law & Security or equivalent
- Strong written & oral communication/interpersonal skills
- Able to work successfully in a team environment and build effective work relationships.
- Excellent interpersonal skills
- Able to problem solve effectively
- Skilled in de-escalation techniques
- Able to work all shifts, including overnights. – Shift work (including mornings, afternoons, nights, and holidays as required): we operate 24/7. 365 days a year.
- Valid non-probationary Ontario Class G driver’s license and a clear Drivers Abstract
- Ability to lift and move animals or object weighing up to 100lbs
- Must be reliable and flexible with the ability to work all shifts; including nights, weekends, holidays, overtime as required
- Clear Criminal Background Check
- Strong computer literacy (Microsoft Office) and be able to efficiently use a shelter management software

PREFERRED QUALIFICATIONS/SKILLS:

- By-Law experience or MLEOA training preferred
- Excellent interpersonal skills with the ability to build relationships with key internal and external stakeholders
- Demonstrated ability to work within a team workplace
- Demonstrated ability to work independently but consults with Supervisor as necessary




- Demonstrated diplomacy, tact, and discretion
- Flexible and adaptable approach to changing situations
- A demonstrated compassion towards people as well as animals
- Demonstrated ability to work with diverse groups of people
- Demonstrated ability to handle and control domestic and wild animals, including being knowledgeable about the methods and equipment used

Number of Positions: One (1)

Hourly Wage: $27.36/hour + Competitive Benefits

Schedule: 77 hours/biweekly (On Site)

To apply, please submit a copy of your Cover Letter and Resume

Disclosure Statement: HSOMH is an equal opportunity employer dedicated to fostering a work environment that supports, inspires, and respects all individuals. Our processes are grounded in merit and are implemented without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, or any other protected characteristic. Please note that we will only be contacting candidates who meet our professional eligibility criteria.

This role involves a degree of physical activity, including lifting animals of various weights, prolonged standing or walking, and the ability to work effectively in noisy environments, as well as adapting to any other situations that may arise.

This position also entails working in an animal shelter environment, where you will have regular exposure to a variety of species and sizes of animals. Candidates should be comfortable and prepared to work in close proximity to them.

Job Type: Full-time

Pay: $27.36 per hour

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- We'd love to know more about you, have you submitted a Cover Letter as a part of your application? If not, can you provide details on why not?

Licence/Certification:

- Class G Licence (required)

Work Location: In person

📌 Animal Services Officer (Canada)
🏢 Oakville & Milton Humane Society
📍 Canada