Job responsibilities

The FENDI Client Advisor is responsible for providing best in class customer service and for exceeding their sales goals. Through product knowledge and elevated operational acumen, the FENDI Client advisor creates an exceptional client experience and supports the Brand commitment to excellence.

RESPONSIBILITIES

- Achieve all Client Advisor KPIs and CRM requirements.
- Meet or exceed store, category, and individual sales goals.
- Adhere to all Top Store Guidelines.
- Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
- Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
- Follow all store policies and procedures.
- Participate in necessary stocking/restocking of the store.
- Proficient and accurate use of POS system and other software as required, updating customer database.
- Obtain product knowledge, company information and history.
- Keep up-to-date with company news and be familiar with the competition.
- Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
- Perform regular store maintenance functions as needed or assigned.
- May have responsibility for opening/closing the store as needed, including morning team meeting.
- Assist in maintaining visual standards with direction from VM, corporate and management.
- Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.




- Be a positive role model, representing the brand appropriately at all times.
- Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
- Participate and prepare for monthly team meetings.
- Adhere to loss prevention standards.

Profile

QUALIFICATIONS

- Minimum 2 years’ experience, luxury retail preferred.
- Robust drive for results; goal oriented.
- Excellent interpersonal skills; the ability to communicate effectively both verbally and in writing.
- Ability to use POS system and its inventory management functions.
- RTW experience preferred.
- Foreign language skills is a plus.
- Ability to work in a team environment.
- Ability to lift boxes / weight up to 10 lbs.
- Bachelor’s Degree or equivalent experience a plus.
- Organizational and strong computer skills required.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age,



marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The base compensation for this role is $24 hourly, plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

FENDI
MAISON

The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

📌 Client Advisor, Vancouver (Canada)
🏢 Fendi
📍 Canada