We are a third generation existing 60 year old company looking for a Customer Service Representative / Dispatch Person to handle our service department and dispatching of technicians.

We will provide on site training and support.

Our benefits include:

- Competitive pay
- Great health advantages
- Paid vacation

- Ongoing training and development
- Room for advancement. We promote from within!
- Great work/life balance

POSITION TITLE:
Customer Service Representative , Overhead Doors, Commercial/Residential

POSITION SUMMARY:
The Customer Service Representative is responsible for building relationships and identifying the prospect’s need for our products or services, specifically for overhead doors.

ESSENTIAL JOB FUNCTIONS:

- Relationship building with new prospects and existing customers
- A natural people-person with a likable personality
- Exceptional written and verbal communication, time management, organizational skills
- Relate to a broad and varied customer base
- A Strong working knowledge of business communication methods such as telephone and email etiquette, professional letter formats and styles
- Awareness of product and promotion. Communicate and inform customer of options/promotions/etc
- Responsible for preparing estimates for new work and ensures that pricing is accurate, professional and within company guidelines for installations and service.
- Maintain efficiency within service/installation department and with office staff.

Responsibilities:





*Answer phones to answer customer inquiries and set up work orders
*Answer phones to handle technician completions and dispatching
*Accurately manage assigned city and run that schedule during shift
*Type in notes of calls and create/complete work orders
*Take upset customer calls and handle them appropriately or get with appropriate managers
*Work closely with city managers to make sure all complaints/inquiries handled appropriately
*Must be able to quickly learn and become accustomed to our field of work

QUALIFICATIONS:

- Required:
- Must be familiar with basic computer applications such as Microsoft Office and Email, Excel, Accounting Software.

- 2-3 years prior Customer Service experience
- Valid Driver’s License
- Ability to build rapport and build trust quickly

WORK ENVIRONMENT:
Work is performed in a fast-paced environment and is subject to interruptions. Duties may require driving and sitting for long periods of time. Occasional need to drive a vehicle to other work locations.

Located in
Vaughan, Ontario,

Job Types: Full-time, Permanent

Pay: $36,000.00-$45,000.00 per year

Benefits:

- Extended health care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Concord, ON L4K1V4: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative/Dispatcher (Canada)
🏢 Burrell Overhead Door
📍 Canada